Job Summary
Job Title: Remedy L2
Location:Gurgaon / Gurugram
Work Experience: 3 – 7 years
Position Type: Full Time, Employee
Industry: • IT/Computers – Hardware & Networking • IT/Computers – Software • Telecom
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Key Skills: Remedy ITSM,BMC Remedy,Remedy,Netcool,ARS,Remedy ARS
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
For more information, please visit www.wipro.com
Job Description
Have minimum 3-4 year of minimum experience in providing support in Remedy ITSM.
Should have Standard Service Requests Implementation experience.
ITIL Foundation Certification (v3)
Hands on experience of Data Management Tool to upload the foundation/configuration data to the system using DMT jobs. For e.g. Uploading Incident Categories, Support Groups, People Permissions, People Support Group Association etc.
Debugging the application issues.
Fixing the configuration issues.
Good knowledge of server grouping configuration.
Knowledge of Remedy architecture.
Performance tuning of the ARS and ITSM components, e.g. Midtier, CMDB, Escalation, Email Engine, Atrium Integrator.
Knowledge on Unix and Windows Operating Systems.
Communicating with OEM for the issues and involving L3 as per requirement.
Good Scripting experience ( SQL, PERL,BIRT, TCL, Expect, ksh, csh, Java Scripting
Ability to communicate in both a technical and Project management level.
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