Job Summary
Job Title: Remedy L1
Location:Gurgaon / Gurugram
Work Experience: 1 – 4 years
Position Type: Full Time, Employee
Industry: • IT/Computers – Software • Telecom
Ref Code:
Key Skills: Remedy ITSM,Remedy,BMC remedy,Remedy Administration,Remedy,Netcool
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
For more information, please visit www.wipro.com
Job Description
Have minimum 1 year of experience in providing support in ITSM.
Must have experience of the Remedy Servers health check.
Knowledge of ITSM processes.
Basic Remedy Administration activities.
Managing User profile, Permissions, Support Groups/Functional Roles.
CMDB Normalization/Reconciliation jobs health check.
Resolving the Incident Tickets.
Creating and managing basic reports.
First level troubleshooting skills in Remedy.
Basic knowledge on Unix and Windows Operating Systems
Escalating the issues to L2/L3 if not resolved and keep continuous communication with customer/user
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