Provide technical support for customers on usage of various computer products and its operating systems,
associated common software
Assist customers by diagnosing problems on hardware problems and providing resolutions for technical and
service issues. Guide customers about possible solutions and options available to resolve software and
applications issues including Windows, MS Office, Ubuntu etc.
Follow standardized policies and procedures prescribed and updated by Blitzpath.
Provide right solution and demonstrate behaviour to help the customer not only on a specific query but
solution at large.
Respect service level agreements in mutually agreed upon schedules.
Responsible for customer satisfaction through effective handling of customer problems and resolution with
reduced customer effort, faster response.
Smartly and efficiently handle platform designed to solve customer queries
Source link
