Desktop Support
· Troubleshooting desktop / laptop OS issues.
· Support for standard software issues
· Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.
· Installation / re-installation / configuration of systems, printers, scanners.
· Configure desktop and laptop as per the desktop/laptop standardization policies of IDFC FIRST Bank.
· Installation / re-installation / configuration of in-scope client software / applications
· Installation / configuration of e-mail clients
· Troubleshooting e-mail client related issues
· Troubleshooting printer / scanner related issues
· Troubleshooting issues related to white listed applications as per IDFC FIRST Bank policy.
· Support for local area network issues (LAN), DHCP client
· Install antivirus software and check virus definition auto updates
· Provide first level support for video conference devices, IP phones
· Install approved patches onto desktops / laptops.
· Configure Print Queues for Servers / Users / Groups
· Troubleshoot print queue related issues
· Configure appropriate rights and permissions for accessing printers
· Remove virus from respective desktop / laptop with the antivirus software.
· Provide support to VIP users on priority basis
· Provide support to VIP users at residences max 3 times in a month by VIP support engineer and any calls
which are beyond 3 will be charged on mutually discussed rates
· The VIP support engineer will be direct engineers of Wipro.
· Each user, user group, device, and device group can have configuration profiles to provide a base level of
settings.
· General configuration settings
· Enforce organization policies
· Specify password policies, networks devices Configuration
· Preventing the use of cameras on iOS devices and disabling specific system preferences in macOS.
· Managing the devices remotely, you can install updated policies without user action or notification.
· Wireless configuration of Apple devices
· Mobile device management (MDM) services
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