Job Description :
Job Title: IT Analyst – Knowledge Management
Location: Moline, IL
Duration: 18+ Months contract
Job Description:
The IT knowledge analyst will support and maintain in-house knowledge documentation used for troubleshooting network and/or application incidents in our production computing environment. This includes formatting content, approving additions or modifications to the knowledge database, assisting with the yearly knowledge audit program, running knowledge reports, analyzing search history to improve search-ability of knowledge articles, providing end-user training, and assisting with knowledge documentation or process where required.
A strong candidate would possess:
• Strong Technical Writing skills
• Strong written and verbal communication skills
• Be Self-motivated
• Have a basic understanding of networking principles, cloud technologies or application development
• Experience working in a support role, call center, or customer service skills is a plus
• Able to easily adapt to changes
• Able to create and maintain business relationships
Open to entry-level recent graduates with strong writing skills and IT or Communications Degree. This not a call center, but the candidate will work with the service desk, technical teams, and other end-users. Will be cleaning up and revising knowledge articles written by the technical team so a basic understanding of IT is required to break down the technical language.
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