ERC Sr. Associate Job For 5-8 Year Exp In Amazon Hyderabad / Secunderabad, India – 3259660

DESCRIPTION
About Amazon India Development Centers:
Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Hyderabad (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide.
About the team:
HR Services is comprised of the following teams: HR Operations, HR Compliance, Leave of Absence and Accommodations (LOAA) and several support functions that include ACES, Finance & Analytics, Vendor Management and Content Management. The umbrella of HR Services includes the following teams: the Employee Resource Center (ERC) teams of Client Services, Onboarding, PeoplePortal and Payroll Support, Data Management, Exits, and Internal Transfers. These teams are located in Seattle, WA and Hyderabad, India to provide for follow-the-sun support of these key activities.
BASIC QUALIFICATIONS
· A bachelor’s degree; master’s degree a plus.
· Minimum of 6 months to 5 years of experience in international voice process
. Willingness to work in contact/service center environment
· Willingness to work in 24*7 support process including night shifts
· Willingness to work overtime on business needs and holidays
· Willingness to work a schedule with non-Saturday/Sunday week offs
. Willingness to work in split week off schedule
· Strong attention to detail and good interpersonal skills
· Strong decision making and problem solving skills
· Ability to multi-task and agility to change in fast-paced dynamic environment
· Proficient with MS Excel, Word, email writing
· Application of Phone and email etiquettes in customer interactions
PREFERRED QUALIFICATIONS
· Foreign languages proficiency would be an added advantage
· Prior experience in an in-bound / out-bound call center
· Handling HR help desk is desirable
· Experience in HR/HR shared services
· Experience in PeoplePortal
HR Applications used:
· PeopleSoft 8.9 ver
· ADP – US Payroll tool
· Time and Attendance System
· Trouble Ticketing – Service Request Workflow Web Application