Cognizant Technology Solutions India Pvt Ltd

International Voice Process – Technical Support
Job Location: Pune
Introduction:
We are looking for enthusiastic professionals for International Voice Process who possess flawless communication and expertise in Technical skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, wed love to talk to you.
Responsibilities:

Ability to understand customer issue and route to appropriate team

Ticket Creation/Categorization/Prioritization

Incident resolution and recovery

Ensure on meeting daily KPIs

Receiving and making end user calls

Provide first level resolutions

Ticket escalation to respective Support Group
Requirements:

Overall Experience-
1 to 3 years

Mandatory Experience-
Minimum 1 year experience in an International BPO.
Experience in Voice/Semi Voice process.
Expertise in Technical Skills.

Desirable Experience-
Experience in International Calling
Experience in Technical Support domain
Experience in Salesforce, CRM
Excellent Customer handling skills

Others-
Understanding of Salesforce, CRM applications – functionalities which can be used via Salesforce
Exposure and experience in L1 Support
Benefits:
-Exposure to Salesforce, Marketing Cloud – being one of the most sought after skills in the market.
-High cost Salesforce certifications to the employees credit after completion of training.
-Providing Technical assistance for one of the largest cloud computing companies in the US.
-Flexible and employee friendly environment.