Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems If so, lets talk.
Your Role and Responsibilities
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems If so, lets talk.
Your Role and Responsibilities
- Own client engagements / contracts across geographies- Operations support for establishing processes, metrics identifications and reporting
- Responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
- Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
- Lead business change management, responsible for delivering multiple organizational change programme which deliver the transformed operating model for client
- Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training
- Ensure adequate mentorship & training of team members to ensure process objectives & Customer requirements are met
Required Technical and Professional Expertise
- Minimum 18-20 years of experience in Insurance Operations
- Proven experience creating and developing of value proposition, business cases, industry specific offerings
- Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines
- Proficient in supporting sales team for building compelling business case for prospect clients to offshore business and work closely with Process Delivery leaders in identifying improvement opportunities and implement the same across all processes
- Expertise to lead efforts on continuous process improvements and transformation along with carrying out maturity assessments
Preferred Technical and Professional Expertise
- Proven experience in end to end Insurance Operations. In depth process knowledge in central reporting, management reporting and reports
- Ability to influence people internal/external customers, Operations and Finance partners
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
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