Dear Candidate,
Please find the JD as below for DL2 opening in Mumbai. If interested, please mail me at [HIDDEN TEXT] with your updated CV.
JD:
First level hardware support – Diagnosing the problem and getting the same resolved
through respective vendors, as per the severity level assigned to it.
⢠Support on desktop OS and other proprietary applications and software. (Remotely /
On site)
⢠Support for mail client on the End user system & mobile device.
⢠Resolving end user printer configuration problems.
⢠Escalate problems to vendors, follow-up and monitor SLA
⢠Change Management – Performing Install, Move, Add or Change (IMAC) at the client
level.
⢠Anti-Virus Control on desktops and laptops.
⢠Resource is responsible to troubleshoot the desktop/laptop related problems and
escalate to vendor wherever necessary. Record / Track such escalated calls and monitor SLA till closure.
⢠Coordinate for all Video conferencing requirements and first level basic support on VC
equipmentâs and managing the end to end VC support till VC completion except Hardware issues, Escalate Hardware issues to vendor and coordinate for closure.
⢠Specialized L1 & L2 support team for handling Mobile devices management
(IPad/iPhone/Android) for all the users.
⢠Tools shall be used by Helpdesk Team for Remote Diagnostics (and eventually remote
problem resolution) of User PCâs
⢠Responsible for ensuring compliance to the technology controls laid out by Risk and
Information Security Organization eg. Backup tool, encryption tool, DLP tool , PAM ( privileged access management), SAM (Software asset management) tools
⢠Hardware problem Identification and coordination with hardware vendor needs to be
done by FMS however replacement of faulty part will be done by OEM
Thanks.
Arindam
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