Technical Support Executive (US Process) – Mumbai Job For 1-3 Year Exp In Quotient Consultancy Mumbai City – 1474816

CTC – 3.5 L -5.0 lacs p.a + (4K-5k p.m) night allowance

Role :

The role guarantees tremendous leadership and resume-building in a short time for someone looking to

accelerate their career progression well ahead of the normal curve.

Industry – Ed-Tech StartUp (Potential Unicorn) in the business of teaching kids in one on one online
learning environment.

Location: We Work, Powai , Mumbai

Key skills :
Understanding Operating Systems like Windows 7,8,10 and MacOS.
Troubleshooting Network and Internet Issues for Clients.
Fixing Software and Drivers on Client Systems.
Understanding of Settings and Control Panel Options.
Fixing Issues in Device Manager and External Devices.
Understanding Latest Privacy Settings and Access Control in Devices.
Setting Up System using Remote Desktop Connections like AnyDesk,
TeamViewer, etc.
Excellent oral communication skills with a passion to resolve customer
queries successfully and quickly.
Adept at technology to troubleshoot and ensure smooth online class
experience.
Active listening skills, patience and detail obsession to maintain call logs.

Responsibilities & Duties :
Identify and resolve technical issues promptly and successfully (TAT 10
minutes).
Answer technical and service questions about the product.
Ownership for the team mission to create a 5-Star experience for every
customer.

Qualifications – BSC – IT / Computer Science , or strong passion for Devise & software
Tech Debugging

Min. 1yr -3 years relevant experience

Working hours :
1am to 10am OR 8pm to 5am
6 days working
1 weekday off

Note : Due to COVID-19 We are making Mumbai Selected candidates join remotely please ensure if all Mumbai Selected candidates have Laptops/ Desktop along with Broadband / Dongle Connections. We will also reimburse their phone and internet bills post joining.

Mode of Interview – 3 Round of Telephonic Round Interviews shortlisting by Company Recruiter, Leadership Staff & CEO or Head of Sales

Note : Candidates from IT Networking / Software Industry background Can Apply .

We need Candidates from Local Mumbai Location Itself , We Don’t Want Outstation Candidates .

If interested, Kindly Share Updated cv to [HIDDEN TEXT]/ [HIDDEN TEXT]or reach us @8850469173/ 9987793852/ 8850644438 ( Whats up no . )