Technical Support Engineer – Microsoft Azure Job For 2-5 Year Exp In Job Store Consulting Indore – 1043828

Job Description :
Key Responsibilities:
• Provide exceptional customer support at 2nd line level to internal and external service users
• Technical support via phone, email and portal to internal and external users services include (O365, Clarity Connect, Skype for business, Cisco Spark)
• Ensure effective Incident Management in line defined SLA commitments
• Manage our suppliers to ensure incident resolution in line with set SLAs
• Management of incident and service requests via case management tool
• Incident investigation on service platforms on incidents escalated by Level1
• Working with Level3 support and/or suppliers as and where necessary
• Incident troubleshooting and diagnostic work
• Contribute to and maintain the Company Knowledge Base
• Provide training and guidance to level1 engineers
• Drive readiness and incident resolution
Skills/ Requirements:
• Strong experience in UC Microsoft domain and ICT support in a service provider environment
• Degree in Computer Science or equivalent experience
• Good Microsoft knowledge is mandatory to succeed in this role (Office365, Exchange Online, MS Azure,)
• ITIL V3 Foundations certified is an advantage
• Demonstrable experience of incident and problem management
• Excellent customer facing communications skills (verbal and written)
• Strong customer service experience
• Ability to work in a high-pressure environment with evolving requirements and dynamic schedules
• Basic knowledge in Microsoft SQL Server
For more details contact: HR Subhashini @7540006355 / [HIDDEN TEXT]