Roles and Responsibilities: Manage the activities of the implementation and support team (professional services team) and continuously improve in terms of customer satisfaction and service quality. Deploy, configure and support our solutions to meet customer’s documented business requirements, and assist customers with end-to-end system testing and troubleshooting. Provide integration support such as explanation of available integration interfaces including their setup, testing, troubleshooting and after-sales support. Perform technical training and transfer knowledge to customer’s administrators. This is a customer facing position and you may be required to work at customer site for prolonged periods or permanently. You must be able to travel minimum 25% – 75% of the time as required, without restriction. Provide customers with follow-up consulting and general assistance in areas of expertise. Attend internal project meetings and provide status on progress of activities and deliverables. Work on special projects to help increase efficiencies across our technical implementations. Act as a Trusted Advisor for the customers and communicate enhancement requests back to the product team. Participate in system training and learn all aspects of system functionality. Requirements: Fluent in Arabic and English languages, both written and verbal. Demonstrated ability to analyze requirements and understand the technology implications of the requirements to make independent decisions quickly and effectively. Demonstrated ability to work independently and collaboratively with colleagues, customers and partners. Excellent communication skills, organizational skills, prioritization skills, documentation skills, problem-solving and analytical skills. Must be a self-motivated person with a drive for continuous learning and improvement. Must be presentable and self-confident. 3+ years of experience with large enterprise customers in a similar role. 3+ years hands-on experience in Web Applications running on IIS with databases. In-depth knowledge of Microsoft Server Operating System. Tracking, documenting and communicating project status, issues, risks and decisions to project stakeholders on the status of all deliverables and work accomplished. Proficient in Microsoft Office products (Outlook, Word, Excel, PowerPoint). Bachelor degree in Computer Science, Computer Engineering, or equivalent. Preferred Candidates: 2+ years of experience in the banking/financial industry applications in particular. 2+ years of experience in .NET web applications with MS SQL, Oracle or DB2 databases. 2+ years of experience in troubleshooting web services. 2+ years of experience in BPM/Workflow or Archiving/DMS/ECM solutions in any industry. Thanks Sandhya Nair L J (Meera) Manager- Recruitment 8489435355 Email id: [HIDDEN TEXT] Coimbatore – Bengaluru – Ahmedabad
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