Job Description: A Technical Consultant/ Delivery Manager is responsible for providing technical assistance to team to support, develop and deploy solutions. Technical consultants are also committed to building expertise & scalability of the team, to ensure that they are ready to respond to priority incidents and the changes in the customer environment. Thus, successfully deliver high-quality solutions to customers.
Roles & Responsibilities:
• Provide technical assistance on Microsoft products (Windows, Exchange, O365, SCCM) and solutions capabilities, features, configuration, compatibility, upgrade, migration, and deployment
• Build and sustain a relationship with the primary technical contact for the customer and ensure the highest level of satisfaction with respect to services and support offered
• Deliver Trainings and KT to team for any new service engagement for support
• Helping Customer with designing, architecture, implementation and best practices
• Capable to participate in RFP, Technical Product Demo and Proof of Concept
• Change & Problem Management process follow as per given guidelines
Critical Exposure Area:
• The ideal candidate will have minimum of 10-12 year of experience of the Microsoft products (Windows, Messaging, O365, SCCM) Support
• Proactively understanding customer needs and deliver services that enable them to be successful
• Proactively act on customer escalations and deliver the solutions
• Possess the ability to verbally explain MS Solutions in English to Australian Customers with clarity and precision
• Possess the ability to deliver MS solutions in writing via e-mail
• Proactively understanding customer needs and deliver services that enable them to be successful
Key Skills: A Technical Consultant/ Delivery Manager is responsible for providing technical assistance to team to support, develop and deploy solutions. Technical consultants are also committed to building expertise & scalability of the team, to ensure that they are ready to respond to priority incidents and the changes in the customer environment. Thus, successfully deliver high-quality solutions to customers.
Roles & Responsibilities:
• Provide technical assistance on Microsoft products (Windows, Exchange, O365, SCCM) and solutions capabilities, features, configuration, compatibility, upgrade, migration, and deployment
• Build and sustain a relationship with the primary technical contact for the customer and ensure the highest level of satisfaction with respect to services and support offered
• Deliver Trainings and KT to team for any new service engagement for support
• Helping Customer with designing, architecture, implementation and best practices
• Capable to participate in RFP, Technical Product Demo and Proof of Concept
• Change & Problem Management process follow as per given guidelines
Critical Exposure Area:
• The ideal candidate will have minimum of 10-12 year of experience of the Microsoft products (Windows, Messaging, O365, SCCM) Support
• Proactively understanding customer needs and deliver services that enable them to be successful
• Proactively act on customer escalations and deliver the solutions
• Possess the ability to verbally explain MS Solutions in English to Australian Customers with clarity and precision
• Possess the ability to deliver MS solutions in writing via e-mail
• Proactively understanding customer needs and deliver services that enable them to be successful
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