DESCRIPTION
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
We are currently looking for a Team Lead in F.C.Dock Operations, to join the team at our fulfillment center in Kolkata.
Your Tasks:
As the most important backbone of our shift management, you will be in charge of the shop-floor management as well as substitute the shift manager, if needed.
On an operative level, you’ll be responsible for instructing and developing our F.C.Dock team and partner various stake holders. Additionally, you will delegate tasks towards both and ensure Technical tasks are carried out qualitatively and effectively. If required, you will not hesitate to lend a hand towards your team.
You will assist the management team in the optimization of process-related problems, support in HR planning as well as workflow- and key figure compliance monitoring.
In this central support function, you will have a critical and active impact on the floor operation as well as the customer satisfaction.
Your Profile:
• You have experience in the area of Logistics, Warehouse Operation, Business Management or similar areas
• You got excellent communication skills in [Verbal & Written]• You are willing to work within a set shift system and support other shifts if needed
• You are proud of your solid analysis- and problem-solving competence
• You enjoy working in a fast-paced and agile environment
• You tactfully motivate others through your model function and emphatic assertiveness
Preferred Qualification:
• Ideally, you have gathered working experience in logistics, transportation, ware house operation
• You have crafted firsthand experience in leading/mentoring a team
• You have good English skills
Your responsibilities:
As a Team Lead, your team will be looking to you for motivation, inspiration and constructive feedback. The kind of guidance that drives their productivity and desire to meet and exceed targets. Together, you’ll excel in maximising the efficiency of our growing, world-class Fulfillment & Operations network.
Our Operation Team is a fluid, intentional, fast-paced environment. Therefore, you’ll need to be able to effectively operate in a high speed, high reward context. Your day-to-day responsibilities will include managing a Floor operation & analysis each metrics & derive them towards excellence. This will come alongside scheduling the effective movement of vehicles and ensuring accurate arrivals and departures, as well as supporting the daily management of departmental duties.
On a daily basis, you’ll carry out daily communication briefs with your team. We are looking to deliver stellar levels of customer satisfaction: you’ll need to ensure effective resourcing of your area. This will include the identifying training needs of your team.
Furthermore, you’ll remain committed to positive development of the personnel you oversee: you’ll deliver ongoing coaching as you encourage everyone to perform at their best. Continuous monitoring of overall department productivity will be key to your progress as a leader.
BASIC QUALIFICATIONS
· You should be Graduate with min 2-3 yrs experience in warehouse operation & Logistic.
· You demonstrate keen attention to detail, initiative and proactivity, and Insist upon the Highest Standards, at all times,
· Comfortable challenging the status quo, you are always looking for ways to continuously improve and optimize processes,
· You’re an excellent communicator, both verbally and in writing, with the ability to communicate at all levels,
· You work in a logical and methodical manner, seeking to understand the bigger picture,
· You demonstrate a sense of urgency and ability to work at a fast pace,
· You possess great issue resolution skills, helping you to solve any obstacles or problems in a timely manner,
· You’re highly self-motivated: you roll up your sleeves to get the job done and no task is viewed as being too small or menial,
· You remain level-headed, able to work under pressure in a fast-paced environment,
· You possess a conscientious and meticulous work ethic, alongside robust record taking skills,
· Be Customer Obsessed; always mindful of our key objective to provide exceptional service to our customers,
· You’re willing and able to work to flexible schedules or shifts: you commit the time required to get the job done,
· You’re flexible, accountable and able to take on board ad-hoc project work, even when that extends beyond stated role responsibilities,
PREFERRED QUALIFICATIONS
A self-motivated person with the ability to motivate the associates.
· Good people management skills.
· Good analytical and problem solving skills.
· Proficiency in MS Excel and Amazon system or similar systems.
· 1-3 yrs of experience in managing a process and people as a lead.


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