Team Lead (Customer Support) Job For 2-5 Year Exp In Job Store Consulting Bengaluru / Bangalore – 1129305

Job Description :
Designation-Team Lead (Customer Support)
Knowledge in gaming consoles-X360, PS3 and Nintendo
Exp-2+yrs
Sal-upto 6.5l
Work Location-Bangalore
Job Specification:
Manage a team of Tier-2 Technical Support Representatives.
Oversee the delivery of customer support for a specific client whose service will be delivered via voice, email, chat and other various channels of support.
Manage resourcing to ensure SLA’s are met.
Coach and train CSR’s to ensure a first-class customer experience.
Carry out Quality Monitoring.
Take an active role in the setup of new projects or change to existing projects.
Deal with escalated customer issues.
Work closely with the Escalated Support Coordinator and Client Escalated Support team
Skills Required:
Good Knowledge about gaming in general
Good knowledge of all the gaming consoles i.e. X360, PS3 and Nintendo
A passion for gaming and expertise in game playing in various game genres, both online and offline is essential
Good people management skills
Excellent written and verbal communication skills
Basic knowledge of MS Excel and PowerPoint
Requires flexible availability for shift to cover hours of operations
Minimum Experience required: 2 to 3 years’ experience in contact center
Relevant Work experience: At least 1year experience in a supervisor role
Contact: HR Gayathri @8695435355 / [HIDDEN TEXT]