• Interface with customers via inbound or outbound calls or via Remote (Internet) for the purpose of resolving routine customer issues with products or services.
• Speak to customers in a courteous, friendly, and professional manner using agreed upon procedures/script., should have good understanding of the product Tally ERP9.
• Listen attentively to customer needs and concerns; demonstrate empathy, and must not escalate issues.
• Clarify customer requirements; and confirm understanding of requirements.
• Provide/ give additional customer education as needed.
• Communicate effectively with Managers/teams on the daily appointments of Service Calls Schedule.
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