Certifications like MCSA/MCITP/ITIL will be preferred over others

Microsoft Certified Solutions Associate – Office 365 Preferred

Total experience more than 3 years

Office365 support experience more than 1 year

Should have worked in a US based inbound technical voice operations & willing to work in 24*7 environment.

Key Result Areas

Responsibilities

Manages overall personnel, performance, daily operations and discipline of self

The position will be responsible to provide remote support for Microsoft Office365 & other IT infrastructure related services

Drive specific improvement projects as required by Management Team from time to time

Be accountable and responsible for actions taken

Take ownership of tasks assigned

Maintain & update the Active Directory including (security domains , user profiles & other resources on the network )

Troubleshoot & manage MS Windows 2008 R2 & above servers

Troubleshoot & manage MS Exchange Online & Outlook client?s issues on daily basis.

Troubleshoot O365 services like Skype for Business, Teams, Sharepoint, CRM Dynamics, etc.

Optimize system parameters for best performance

Establishing & maintaining technical and administrative procedures for Information systems

Maintain & Manage RMM platform with proactive approach

Maintain & manage Service desk platform with best practices

Required Skill Set (Technical + Soft Skills)

Excellent verbal & written Communication skills

Should have excellent customer handling & listening skills

Strong analytical skills

Strong problem-solving skills

Quick decision maker and fast learner

Experience in handling multiple tasks

Very organized and team player

Result Oriented & able to deliver within timelines

Technical Skills:

Good knowledge of Win 7, 8, 8.1 & 10, 2003,2008 & 2012 servers OS

Good knowledge of emailing: MS Exchange 2007, 2010, 2013 & O365 (Exchange Online)

Good knowledge of SMTP, POP3 and Exchange mail protocols

Good knowledge of Exchange Hybrid Configuration & Mail Flow troubleshooting

Able to troubleshoot complex Exchange Online Mail Flow & Environmental Issues.

Able to analyze Exchange Logs and provide RCA of the reported issues

Relevant experience on Office365 Exchange Online, Online Spam Filtering, Connectors, Transport Rule, DKIM, DMARC, Auditing, Retention & Archival policies, DLP, Message Trace & header Analysis, Public Folder Management.

Should have relevant knowledge of on-prem & O365 Hybrid Environment

Should have hands-on knowledge in AZURE AD and implementation.

Should have Good Knowledge in PowerShell for administration of Active Directory and O365.

Good knowledge of other O365 services like Skype for Business, Teams, SharePoint, CRM, etc. Will be preferred.

Should have performance monitoring and troubleshooting activities

Extensive knowledge of MS Office

Extensive knowledge of network protocols e.g. TCP / IP

Knowledge of Active Directory, DNS and DHCP

Knowledge and hands on experience on Active Directory.

Knowledge and hands on experience on Domain Naming System (Forward /Reverse lookup)

Knowledge about Data backup & recovery

Basic Networking knowledge


Source link