Support Engineer IV Job For 4-6 Year Exp In Amazon Hyderabad / Secunderabad – 1583714

Job Description :
Support Engineer
The Tax Technology team is looking for a talented and enthusiastic Support Engineer who is passionate about operations excellence and great customer experience.
We are responsible for supporting Amazon internal Tax customers and provide the core services to manage their processes and products to manage their audits, obligations and workflows.
As a Support Engineer, you deep dive into issues to identify problems and work with engineering teams to resolve issues impacting availability. You develop automation tools to assist with daily systems administration tasks. You design and develop scripts and applications. You will get to work on some of the key initiatives planned to support our rapid evolution and growth of the Tax products and services in the process to solve some of the most challenging problems.
Job Responsibilities:
· Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
· Software deployment support in staging and production environments
· Develop tools to aid operations and maintenance
· System and Support status reporting
· Ownership of one or more products or components
· Customer notification and workflow coordination and follow-up to maintain service level agreements
· Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
BASIC QUALIFICATIONS
· BS in Computer Science/Engineering
· 4-6 years of development or technical support experience.
· 2+ years of experience in Perl/Python/shell scripts
· 2+ years of experience in writing intermediate level database queries in SQL.
PREFERRED QUALIFICATIONS
· Knowledge of one high level programming language (preferably C++ or Java)
· Excellent verbal and written communication skills
· Strong debugging/troubleshooting of Java based applications
· Ability to solve complex problems independently.
· Strong understanding of support processes – SLA, handling tickets, monitoring, processes and metrics.
· Proven ability to write scripts and automation using preferably Java
· Understanding of the complete deployment life cycle from design, build, test, deploy
· Hands on experience in Cloud technology is plus.
· Hands on experience distributed applications/enterprise applications is plus.
Basic Qualifications :
· BS in Computer Science/Engineering
· 4-6 years of development or technical support experience.
· 2+ years of experience in Perl/Python/shell scripts
· 2+ years of experience in writing intermediate level database queries in SQL.
Preferred Qualifications :
· Knowledge of one high level programming language (preferably C++ or Java)
· Excellent verbal and written communication skills
· Strong debugging/troubleshooting of Java based applications
· Ability to solve complex problems independently.
· Strong understanding of support processes – SLA, handling tickets, monitoring, processes and metrics.
· Proven ability to write scripts and automation using preferably Java
· Understanding of the complete deployment life cycle from design, build, test, deploy
· Hands on experience in Cloud technology is plus.
· Hands on experience distributed applications/enterprise applications is plus.