Job Description :
Amazon is looking for an energetic and enthusiastic candidate to join the fast paced world of Payroll operations. We are not an average retailer and this is definitely not your average payroll position reporting in through Amazon Finance Operations. We’re looking for exceptional people with outstanding communication, problem solving skills, payroll process combined with payroll system knowledge, and customer service passion.
Amazon seeks a Payroll Analyst with at least four years customer/inbound calling experience and/or AU/APAC Payroll in a large customer-oriented corporate environment.
Responsibilities also include:
· Provide support and assist in resolving employee queries
· Handle customer queries through calls, chat and emails
· Handle escalation calls related to Over payment and Receivables
· Taking inbound calls for queries and making outbound calls for receivables recovery
· Process and explain manual check calculations, work with multiple stakeholder teams to understand root cause of over payment/receivable and provide details to employees
· Produce timely responses to employee inquiries
· Record inbound/outbound calls, update simplicity with repayment plan agreed with employee.
· Work closely with GERM Operations for providing better employee experience and improve collection effectiveness
Basic Qualifications :
· 4+ years of relevant experience
· Excellent written and oral communication skills
· Payroll or Accounting knowledge
· Flexible to work in shifts
· Proficient in Microsoft Excel and Word
· Work seamlessly with multiple stakeholder in a highly fast paced environment to get the appropriate response for employee queries
· Ideal candidate will be a role model in customer obsession , ownership, bias for action and earn trust
Preferred Qualifications :
· Prior experience in inbound calling/customer support
· Knowledge on AU and APAC region is preferred
· Strong problem solving and review skill
· Seamless ability to work with
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