Business Function:
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Description:
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Description:
- The candidate should be spearheading one or more projects as a Project manager
- Take end to end bottom line responsibility for the project
- Participate and ensure proposal, estimation and scope for a project is completed.
- Schedule assignments. Monitor, review and repot project status
- Manage Project risks, ensure successful delivery and implementation
- Build the project team. Take complete ownership of the people and their performance management in the projects
- Adhere to organizational guidelines and process
- Good knowledge of working of Credit Cards
- Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving
- Facilitating getting the work done without coercion, assigning, or dictating the work
- Facilitating discussion, decision making, and conflict resolution
- Assisting with internal and external communication, improving transparency, and radiating information
- Supporting and educating the Product Owner, especially on grooming and maintaining the product backlog
- Gathering critical information from meetings with various stakeholders and producing useful reports
- Providing leadership, training, coaching, and guidance to junior staff
Desire Profile
- Possess excellent verbal and written communication skills
- Familiar with MS Project, JIRA and similar tools
- Applicable knowledge of the technologies used by the team
- Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
- Knowledge of various well-documented patterns and techniques for project management
- A bachelor’s degree in business or related field or an MBA
Core Competencies:
- Good knowledge of Credit Cards domain
- Possess Strong problem solving, analytical skills with an ability to handle multiple tasks & prioritize accordingly
- Demonstrated ability to effectively communicate, trouble shoot, and problem solve with clients throughout the implementation process
- Strong inter-personal & negotiation skills in dealing with Regional and local teams
- Must be flexible, adaptable and have ability to work in a fast-paced changing environment
- Fundamental analytical and conceptual thinking skills
- Self-Motivator and team player
- Excellent documentation skills
India-Tamil Nadu-Chennai
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