About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Strategy

  • Overseeing and providing management support for the assigned unit.

  • Ensuring that an effective system of financial and operational controls is in place and is working intended.

  • Ensuring that a continuous process and efficiency improvement culture is embedded within the function and an established process exists to constantly identify and implement improvement opportunities.

Business

  • Monitoring to ensure that the standards of customer service provided by the function consistently meet or exceed the requirements set under the Service Level Agreements (SLA) agreed with the customers, identifying and implementing innovative opportunities to add value to the deliverables set under the SLA and implementing IDEAL OUTSERVE initiatives to improving the quality of deliverables.

  • Liaising with customers on the periodic review and re-negotiation of Service Level Agreements and any other related performance and quality measures.

  • Working with the other Finance Shared Service Centre function managers to ensure proper running of the centre and support for the Head, Finance Shared Service Centre in ensuring a high level of support and service for the countries/businesses served.

  • Ensuring the maintenance and ongoing development of effective systems and procedures in Finance Shared Service Centre for the timely collection of data from all accounting sites and their collation and submission to various recipients.

Processes

  • Adherence to the Departmental Operating Instructions manual for all matters concerning decision making in terms of timeliness and accuracy standards specified.

  • Continuous Improvement in Productivity to the standards prescribed from time to time.

Risk Management

  • Ensuring compliance with all applicable Rules/ Regulations and Company and Group Policies.

  • Ensuring compliance with Group Anti Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment.] *

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • Marketer, Business Finance, Line PC team, GLEL team, FO, MO

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.


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