Today’s exciting business environment is more than that – it’s a period of disruption between the pandemic, global business change and internal process complexity. For us to focus on simplicity and the best customer experience, we need great talent and the right skillsets to be successful. This is now a mantra for our Cisco leadership team and for us.
The Digital Enterprise Solutions team is changing the way we run Cisco’s operations by improving the power of technology, the best of business processes and outstanding data insights. Together, we will Reinvent the Cisco experience. Show the world how to Reinvent applications and demonstrate the future of the Internet to Showcase the power of Cisco: our people, products, processes, systems, and data. Please join us and make this journey together!Who You’ll Work With
The Lifecycle Digital Transformation Team is responsible for all Lifecycle processes and systems that are anchored on delivering the best customer and partner experience including Market-to-Lead, Lead-to-Opportunity, Opportunity-to-Booking, Order-to-Cash, Onboard-to-Optimize, Escalate-to-Resolve, Renew-to-Booking, and Support-to-Advocacy. You will be part of Escalate-to-Resolve track to deliver the best experience to Cisco’s customer and partners by working on various analytical initiatives.What will you do:
- Lead key analytical development projects, working with multi-functional team members and partners, building project plans, developing joint analytical approaches, and executing against the project
- Build predictive models to influence business decisions
- Use data to find opportunities to improve customer support needs
- Define key metrics to help supervise our business performance and customer experience
- Analyze user journey data and understand root causes of customer engagement with products and dashboard
- Enable task automation using machine intelligence
- Analyze trends in data to identify growth opportunities for our business
What skills you possess:
- Strong coding skills in Python/R
- Good understanding of machine learning based model building flows
- Hands-on experience using machine learning frameworks
- Experience with AWS and GCP will be a plus
- Strong SQL skills
- BS/MS degree, such as in Computer Science engineering, mathematics, statistics.
- 5+ years of experience in an analytical role
- Exceptional critical thinking and problem-solving ability
- Good written and verbal communication skills
- Solid attention to detail and accuracy
- Self-starter and ability to work autonomously
Who you are:
- You demonstrate eye for business in your work
- You have a real passion for analytics and desire for continuous learning
- You have strong interpersonal skills; able to keep track of multiple competing priorities without losing details
- Ability to communicate the results of analysis
- You are eager to take ownership of projects
- You remain curious and hungry to understand all components of your work
Why you’ll love Cisco
We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact.
You’ll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You’ll be part a team that cares about its customers, enjoys having fun, and you’ll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.
Imagine a more secure and smarter world with unlimited bandwidth. If you want to be part of a company that is making that vision a reality, Cisco is the place to be. At Cisco, we continue to develop products that change how we live and communicate, how enterprises run intent based networks, and how Data Centers run faster with more efficiency, capacity and scalability than ever before, enabling our ecosystem to be smarter. The network of tomorrow will allow for content and creativity limited only by the imaginations of its users.
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