Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems If so, lets talk.
Your Role and Responsibilities
Candidate should be comfortable & experienced with Sound knowledge of Siebel CRM and its integration queue manager with operational expertise such as Job scheduling and RCR implementation.
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems If so, lets talk.
Your Role and Responsibilities
Candidate should be comfortable & experienced with Sound knowledge of Siebel CRM and its integration queue manager with operational expertise such as Job scheduling and RCR implementation.
- Administration support across different clusters implementations i.e. Dev, Test, Prod etc for HDP & upcoming CDP/CDH
- Role assists clients in the selection, implementation, and production support of application packaged solutions.
- One has in-depth Siebel CRM consulting skills, business knowledge, and packaged solution expertise to effectively integrate packaged technology into the clients business environment in order to achieve client expected business results.
- Experience on Uses business knowledge and expertise on Siebel OM to effectively integrate packaged technology into the client’s business environment in order to achieve client expected business results.
- Understand the functional and non-functional requirements in the solution and mentor the team with technological expertise and decisions.
- Responsible for project support, support mentoring, and training for transition to the support team.
- Must have minimum 7+ years hands-on experience in Siebel CRM and OM Automation and/or Siebel OM Product Configuration.
- Excellent knowledge in Siebel CRM SR flow and workflow manager.
- Effective and efficient Management of Siebel CRM operations
- Drive Automation on Siebel SR monitoring good troubleshooting skills, and have understanding of system’s capacity, bottlenecks, basics of memory, CPU, OS, storage and networks.
- An efficient interpersonal communicator with sound analytical problem-solving skills and management capabilities.
- Should have good exposure in client handling & should be an individual contributor in delivering Objects in SLA timeline.
- Should have hands on experience and be a team leader and can act as developer as and when required.
- Lead, facilitate and encourage design & code reviews – look for areas of opportunity for team members and identify ways to help them improve.
- Employ Agile/Test Driven Development (TDD) best practices.
- Work with the product architects and technical leads in identifying the operational code or design issues.
- Assist clients in the implementation, and support of applications using Siebel OM (Order Management).
- Expertise on Siebel OM Automation and/or Siebel OM Product Configuration.
Required Technical and Professional Expertise
Experience on Siebel version 16.19 (Siebel OM, Siebel OM Product Configuration)
Experience is Siebel CRM Telecom sector.
Expertise in understanding of Post-paid customer activation process and its integration.
Preferred Technical and Professional Expertise
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