- Participate in all technical aspects of project and solution delivery.
- Act as a key member in project implementations.
- Configure, customize and improve ServiceNow configurations.
- Be actively engaged with customers in life Cycle of Project Delivery.
- Solve technical challenges across multiple complex projects at a time.
- Configure and customize various aspects of ServiceNow (workflow, UI, client scripts, business, rules, debugging, and so on)
- Transform business requirements into technical solutions
- Develop integration components in ServiceNow using Third Party Enterprise App like (JIRA, O365, AD, and others)
- Create capabilities to drive Self-service and automation. (Service Portal, Orchestration)
- Prepare technical deliverables
- Collaborate within a technical team to develop leading edge platform technologies
- Prepare Root Cause Analysis, Review Code and Implementation Approach
- Review current implementation and revamp it as per current understanding.
We are Looking for
- At least 6+ years of experience in ITSM, ITBM, ITOM Business Process Consulting, implementation in ServiceNow, Architecture/Design / end to end platform roll out.
- Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities.
- Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
- Proven and demonstrated consulting experience (problem solver with attention to detail, Resourcefulness, not shy away to ask tough questions in a positive manner and understanding of business drivers behind the technology)
- Have done multiple API based, Plugin based, Orchestration based integrations between ServiceNow and Enterprise Applications
- Experience with Pre-Post Upgrade Activities, execution and Bug-Fixing
- Experience with Instance Cloning.
- Experience in implementing ServiceNow Service Portal, Event Management and ServiceNow Orchestration.
Required interpersonal Skills
- Strong sense of ownership
- Strong analytical skills
- Ability to work collaboratively with others
- Ability to multi-task at a high level
- Strong communication skills
(active listener, think before acting, superb verbal and writing skills) - Ability to take initiative and work independently
- Results-oriented
- Sense of urgency
Required Technical Skills
– ITSM, ITOM (Orchestration, Event Management), ITBM, Request Catalog
– CSM Knowledge would be highly appreciated
– Advance Reporting and Dashboard
– Advance Java Scripting
– Web Technologies (REST, SOAP, HTML, XML)
– SQL
– Glide APIs (Server and Client Side)
– Flow designer, Integration Hub, and concepts after Istanbul Release
– Awareness about Infrastructure Components (Servers, WorkStation, Network Devices, Monitoring Tools, AD, Azure Graph API etc.) and integration interfaces
– ITIL Foundation Certification
ServiceNow Admin Certification
Regards,
Pranali Fulzele
Sr. Executive Talent Acquisition
DynPro India Pvt. Ltd.
Email: [Confidential Information]
M: +91-7720084780
www.dynproindia.com
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