Mindset:
Bachelor’s degree in Computer Science or a related field
4+ years of Production support and/or Development experience
Good knowledge in Servicenow ITSM suite consultation, implementation, design and development.
Strong technical background in designing and engineering custom solutions/applications in ServiceNow
Good knowledge in Java script ,GlideAjax, script includes , UI policies, RESTAPI, workflows, email notifications, business rules, reports and gauges, scheduled jobs, background scripts, server and client scripts, access controls, import sets and migration of update sets between different environments of ServiceNow.
Good understanding in configuring the ServiceNow instance for various ITIL processes like Incident, Problem, Change, Service Request and Knowledge Management. Rich experience in Content Management, UI pages and Service Level management.
Handson experience in ServiceNow instance upgrades and scheduled maintenance activities
Database platforms –SQL Server/MySQL and good understanding of PL/SQL Concepts.
Strong scripting skills in bash, Powershell, and/or Python,scripting language
Working knowledge of Linux and Windows operating systems
Passionate in providing high quality customer service and learning new technologies
Strong and confident communicator with good interpersonal skills
Able to take the initiative to investigate and follow-up with various stakeholders to resolve issues
Solid understanding of release, deployment, and change management processes
Self-motivated individual, quality and improvement focused’
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