Job Description :
We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing peopleu2019s lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better!u00A0 Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clientsu2019 successes while giving back to communities and making this world a safer and more secure place to live and work. u00A0Our success is a direct result of the work of our people who live and breathe our .u00A0Simply put, we believe in better lives.u00A0 Join us!
Learn more about Unisys and our key solution offerings: , , ,u00A0
What success looks like in this role:
Job Title: SSR1 (Service Desk Level 2 & Request Management)
Location: Bengaluru (RGA)
We Believe in Better! u00A0
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing peopleu2019s lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better!u00A0 Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clientsu2019 successes while giving back to communities and making a positive impact on enhancing the quality of life to help make this world a safer and more secure place to live and work. u00A0Our success is a direct result of the work of our people who live and breathe our . u00A0Simply put, we believe in better lives.u00A0 Join us!
What success looks like in this role:
We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing peopleu2019s lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better!u00A0 Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clientsu2019 successes while giving back to communities and making this world a safer and more secure place to live and work. u00A0Our success is a direct result of the work of our people who live and breathe our .u00A0Simply put, we believe in better lives.u00A0 Join us!
Learn more about Unisys and our key solution offerings: , , ,u00A0
What success looks like in this role:
Job Title: SSR1 (Service Desk Level 2 & Request Management)
Location: Bengaluru (RGA)
We Believe in Better! u00A0
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing peopleu2019s lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better!u00A0 Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clientsu2019 successes while giving back to communities and making a positive impact on enhancing the quality of life to help make this world a safer and more secure place to live and work. u00A0Our success is a direct result of the work of our people who live and breathe our . u00A0Simply put, we believe in better lives.u00A0 Join us!
What success looks like in this role:
- Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
- Answers more complex questions about installation, operation, configuration, customization, and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Fully qualified and experienced.
- Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization.
You will have opportunity to Work onu2026.
- Active Directory,
- MS Exchange & O365,
- Telecom & Mobility,
- PowerShell,
- Airwatch/Intune
- Windows Administration,
- Laptop/Desktop Support,
- ITIL (Information Technology Infrastructure Library)
- Customer Support Function
- Service Request Management Process
- Tolerance for Stress
- Technical Troubleshooting
- Problem Solving
- Accuracy/Attention to Detail
- Handle Escalations
- Initiative, Flexibility & Adaptability
- Service-Now, Cherwill and other ticket tools.
You will be successful in this role if you have:
You will be successful in this role if you have: u00A0
- Bachelor Degree in any stream (IT or Computer Science will be an added advantage)
- 2+ years of Work Experience in IT Service Desk role.
- Basic ITIL trained.
- Basic knowledge on Request Management.
- Advance Troubleshooting Skillsets.
- Linear Logical troubleshooting.
- Ability to Multi-task.
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