Service Desk Lead Job For 7-9 Year Exp In Golden Opportunities Private Limited Faridabad – 1144955

Description
Service Desk – Faridabad Candidate Expectation: Skill set: Windows & or Network Knowledge Total and Relevant Experience: 7 to 9 Years Job Description: Experience with SPOC for All Site level escalations Working as Incident Manager for the account & managing major incidents Good communication skills. (Written & Verbal) Responsible for Escalating tickets to respective Support groups Good knowledge of ITSM process & implementation Responsible for sharing status for Knowledge Solutions/ KEDB regularly Positive attitude & presentable. Work in coordination with Service Leads Perform ITSM Tool tickets analysis of the tickets assigned to respective site Provide feedback to desk side engineers at respective sites Team Management Status update to client, share weekly report. Trend analysis, automation of reoccurring issues Call Audits & feedback