As one of India s top IT services firms , CMS IT Services has been consistently providing in – depth customized IT Infrastructure Solutions to across all sectors of industry government , healthcare , banking , telecom , insurance , retail and manufacturing. We power your business with IT Service management and consulting services to help it stay relevant , flexible , and competitive , while boosting performance and productivity with our unique IT infrastructure solutions. Our IT solutions follow an end – to – end approach , which enable us to deliver unified management of infrastructure and applications , getting your business ready for its transformational journey.
Roles and Responsibility:
Job Description
Specific tool usage of advanced features , ticket management , critical incident management and usage of reports based on different views of the tool as asked by the customer.
Excellent communication and presentation skills.
Tool knowledge , Alert monitoring , Follow – up and closure of the call and enable in the RCA analysis
ITIL trained Experienced in the specific tool in his / her previous assignment.
Basic problem isolation using knowledge base ( SRDB)End user support for products like messaging and productivity apps / .
Incumbent should be comfortable to work in 247 operations and 6 days working. Service desk Executive – 16736
Skills Scale 10 Grading System Scale 4 Grading System % Marks of 100 Maximum Select Grade System
Bachelor of Arts (B.A) Bachelor of Arts Bachelor of Education (B.A. B.Ed) Bachelor of Arts Bachelor of Law (B.A.B.L) Bachelor of Arts Bachelor of Law (B.A.LLB) Bachelor of Ayurvedic Medicine and Surgery (B.A.M.S) Bachelor of Applied Sciences (B.A.S) Bachelor of Audiology and Speech Language Pathology (B.A.S.L.P) Bachelor of Architecture (B.Arch) Bachelor of Business Administration (B.B.A) Bachelor of Business Administration Bachelor of Law (B.B.A LL.B) Bachelor of Business Management (B.B.M) Bachelor of Business Studies (B.B.S) Bachelor of Computer Applications (B.C.A) Bachelor of Communication Journalism (B.C.J) Bachelor of Computer Science (B.C.S) Bachelor of Commerce (B) Bachelor of Divinity (B.D) Bachelor of Dental Surgery (B.D.S) Bachelor of Design (B.Des) Bachelor of Electronic Science (B.E.S) Bachelor of Education (B.Ed) Bachelor of education in Artificial Intelligence (B.Ed AI) Bachelor of Education (B.EdQ) Bachelor of Elementary Education (B.EI.ED) Bachelor of Elementary Education (B.EL.Ed) Bachelor of Fine Arts (B.F.A) Bachelor of Financial Investment and Analysis (B.F.I.A) Bachelor of Fishery Sciences (B.F.S) Bachelor of Fashion Technology (B.F.Tech) Bachelor of General Law (B.G.L) Behavioral Healthcare Education (B.H.Ed) Bachelor of Hotel Management (B.H.M) Bachelor Hotel Management and Catering Technology (B.H.M.C.T) Bachelor of Homeopathic Medicine & Surgery (B.H.M.S) Bachelor of Hospitality and Tourism Management (B.H.T.M) Bachelor of Information Systems Management (B.I.S.M) Bachelor of Laws (B.L) Bachelor of Library and Information Science (B.L.I.S) Bachelor of Labour Management (B.L.M) Bachelor Library Science (B.L.Sc) Bachelor of Literature (B.Lit) Bachelor of Medical Laboratory Technology (B.M.L.T) Bachelor of Mental Retardation (B.M.R) Bachelor of Medical Record Science (B.M.R.Sc) Bachelor of Medical Technology (B.M.T) Bachelor of Naturopathy and Yogic Sciences (B.N.Y.Sc) Bachelor of Occupational Therapy (B.O.T) Bachelor of Occupational 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