As one of India s top IT services firms , CMS IT Services has been consistently providing in – depth customized IT Infrastructure Solutions to across all sectors of industry government , healthcare , banking , telecom , insurance , retail and manufacturing. We power your business with IT Service management and consulting services to help it stay relevant , flexible , and competitive , while boosting performance and productivity with our unique IT infrastructure solutions. Our IT solutions follow an end – to – end approach , which enable us to deliver unified management of infrastructure and applications , getting your business ready for its transformational journey.
Roles and Responsibility:
Speicific tool usage of advanced features , ticket management , critical incident management and usage of reports based on different views of the tool as asked by the customer. Excellent communication skills – Tool knowledge , Alert monitoring , Follow – up and closure of the call and enable in the RCA analysis
ITIL trained , Experienced in the specific tool in his / her previous assignment.Basic problem isolation using knoweldge base ( SRDB).End user support for products like messaging and productivity apps
Service desk Executive – 16735
Skills Scale 10 Grading System Scale 4 Grading System % Marks of 100 Maximum Select Grade System
Bachelor of Arts (B.A) Bachelor of Arts Bachelor of Education (B.A. B.Ed) Bachelor of Arts Bachelor of Law (B.A.B.L) Bachelor of Arts Bachelor of Law (B.A.LLB) Bachelor of Ayurvedic Medicine and Surgery (B.A.M.S) Bachelor of Applied Sciences (B.A.S) Bachelor of Audiology and Speech Language Pathology (B.A.S.L.P) Bachelor of Architecture (B.Arch) Bachelor of Business Administration (B.B.A) Bachelor of Business Administration Bachelor of Law (B.B.A LL.B) Bachelor of Business Management (B.B.M) Bachelor of Business Studies (B.B.S) Bachelor of Computer Applications (B.C.A) Bachelor of Communication Journalism (B.C.J) Bachelor of Computer Science (B.C.S) Bachelor of Commerce (B) Bachelor of Divinity (B.D) Bachelor of Dental Surgery (B.D.S) Bachelor of Design (B.Des) Bachelor of Electronic Science (B.E.S) Bachelor of Education (B.Ed) Bachelor of education in Artificial Intelligence (B.Ed AI) Bachelor of Education (B.EdQ) Bachelor of Elementary Education (B.EI.ED) Bachelor of Elementary Education (B.EL.Ed) Bachelor of Fine Arts (B.F.A) Bachelor of Financial Investment and Analysis (B.F.I.A) Bachelor of Fishery Sciences (B.F.S) Bachelor of Fashion Technology (B.F.Tech) Bachelor of General Law (B.G.L) Behavioral Healthcare Education (B.H.Ed) Bachelor of Hotel Management (B.H.M) Bachelor Hotel Management and Catering Technology (B.H.M.C.T) Bachelor of Homeopathic Medicine & Surgery (B.H.M.S) Bachelor of Hospitality and Tourism Management (B.H.T.M) Bachelor of Information Systems Management (B.I.S.M) Bachelor of Laws (B.L) Bachelor of Library and Information Science (B.L.I.S) Bachelor of Labour Management (B.L.M) Bachelor Library Science (B.L.Sc) Bachelor of Literature (B.Lit) Bachelor of Medical Laboratory Technology (B.M.L.T) Bachelor of Mental Retardation (B.M.R) Bachelor of Medical Record Science (B.M.R.Sc) Bachelor of Medical Technology (B.M.T) Bachelor of Naturopathy and Yogic Sciences (B.N.Y.Sc) Bachelor of Occupational Therapy (B.O.T) Bachelor of Occupational Therapy (B.O.Th) Bachelor of Optometry and Vision Science (B.Optom) Bachelor of Physical Education (B.P.E) Bachelor Of Physical Education (B.P.Ed) Bachelor of Public Relations (B.P.R) Bachelor of Physiotherapy (B.P.T) Bachelor of Pharmacy (B.Pharma) Bachelor of Science (B.S) Bachelor in Science Education (B.S.E) Bachelor of Speech Language & Audiology (B.S.L.A) Bachelor of Socio Legal Sciences Bachelor of Laws (B.S.L.LL.B) Bachelor of Siddha Medical Sciences (B.S.M.S) Bachelor Of Social Work (B.S.W) Bachelor of Science (B.Sc) Bachelor of Science Bachelor of Education (B.Sc.B.Ed) Bachelor of Science in Education (B.Sc.Ed) Bachelor of Tourism Administration (B.T.A) Basic Training Certificate (B.T.C) Bachelors of Engineering (B.Tech / B.E) Bachelor of Unani Medicine & Surgery (B.U.M.S) Bachelor of Veterinary Science (B.V.Sc) Bachelor of Unani Medicine & Surgery (Kamil e Tob o Jarahat) Bachelor of Law (LL.B) Bachelor of Medicine Bachelor of Surgery (M.B.B.S) Under Graduate Basic Training (U.G.B.T) Under Graduate Training (U.G.T) Under Graduate Teacher Training (U.G.T.T) Fellow Programme in Management (F.P.M) Master of Law (LL.M) Master of Arts (M.A) Master of Arts in Management (M.A.M) Master of Arts in Personal Management (M.A.P.M) Master of Audiology & Speech Language Pathology (M.A.S.L.P) Master of Arts in Theatre & Television (M.A.T.T) Master of Architecture (M.Arch) Master of Business Economics (M.B.E) Master of Business Laws (M.B.L) Master of Business Management (M.B.M) Master of Business Studies (M.B.S) Master of Computer Applications (M.C.A) Master of Communication & Journalism (M.C.J) Master of Comparative Laws (M.C.L) Master of Computer Management (M.C.M) Master of Corporate Secretaryship (M.C.S) Master of Chirurgical (M.Ch) Master of Commerce (M) Doctor of Medicine (M.D) Management Development Programme (M.D.P) Master of Dental Surgery (M.D.S) Master of Education (M.Ed) Master of education in Artificial Intelligence (M.Ed AI) Master of Fine Arts (M.F.A) Master of Finance & Control (M.F.C) Master of Film Management (M.F.M) Master of Financial Services (M.F.S) Master of Fishery Sciences (M.F.Sc) Master of Foreign Trade (M.F.T) Master of Hospital Administration (M.H.A) Master of Hospitality & Hotel Management (M.H.H.M) Master of Hospitality Management (M.H.M) Master of Human Resource Management (M.H.R.M) Master Of Health Science (M.H.Sc) Masters of Hospitality and Tourism Management (M.H.T.M) Master of International Business (M.I.B) Master of Information Management (M.I.M) Master of Journalism (M.J) Master of Laws (M.L) Master of Library and Information Science (M.L.I.Sc) Master of Labour Management (M.L.M) Master of Library Science (M.L.Sc) Master of Marketing Management (M.M.M) Master of Management Program (M.M.P) Master of Management Studies (M.M.S) Master of Occupational Theraphy (M.O.T) Master of Performing Arts (M.P.A) Master of Psychiatric Epidemiology (M.P.E) Master Of Physical Education (M.P.Ed) Master of Public Health (M.P.H) Masters Programme in International Business (M.P.I.B) Master of Performance Management (M.P.M) Masters in Public Systems Management (M.P.S.M) Master of Physiotheraphy (M.P.T) Master of Pharmacy (M.Pharma) Master of Philosophy (M.Phil) Master of Science (M.S) Master of Social Dynamics (M.S.D) Masters Programme In Sports Physiotheraphy (M.S.P.T) Master of Social Work (M.S.W) Master of Science (M.Sc) Master of Tourism Administrations (M.T.A) Master of Tourism Management (M.T.M) Master of Engineering (M.Tech / M.E) Master of Veterinary Science (M.V.Sc) Doctor of Medicine Unani (Mahir e Tibb) Master of Business Administration (MBA) Master of Industrial Relation and Personal Management (MIR and PM) Master of Personnel Management (MPM) Master of Personal Management and Industrial Relation (MPM and IR) (P.G.P) Post Graduate Programme (PG Programme) (Visual Information Processing) Master of Science (BOTANY) Executive Fellow Program In Management (E.F.P.M) Executive Management Programme (E.M.P) Integrated PG Course Medical (M.S. / M.D.) Please update / fill the details referred here in above.
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