Service Desk Engineer Job For 2-4 Year Exp In ILabz Technology LLP Mumbai – 1366405

As one of India s top IT services firms, CMS IT Services has been consistently providing in- depth customized IT Infrastructure Solutions to across all sectors of industry government, healthcare, banking, telecom, insurance, retail and manufacturing. We power your business with IT Service management and consulting services to help it stay relevant, flexible, and competitive, while boosting performance and productivity with our unique IT infrastructure solutions. Our IT solutions follow an end- to- end approach, which enable us to deliver unified management of infrastructure and applications, getting your business ready for its transformational journey.
Roles and Responsibility:
First level techical support over phone- Specific hardware knoweldge for problem isolation and remore resolution, Windows / Linux OS Knowledge , Understanding of OS Drivers/ Patches/ Tools & download from OEM web site, Basics of Mail Messaging (client and server side ), MS Office application, Chatting software, Skype etc knowledge, Assign tickets to respective vendors, follow up and get it closed
SLA performance improvement with more remote resolution
Desired Candidate:
Qualification: BE/ BTech Mandatory
Exp range: Minimum 0- 1 yr experience in Remote support
Good Communication skills.
Service Desk Engineer- 17239