&Job Description
& IT Help Desk Technician& – &Bangalore, IN
& Job Objective :
& Serving 24/7 as the first point of contact for TOMIA employees seeking technical assistance over the phone or email .
& Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining.
& Primary Responsibility (Strategic, Operational, People and Financial responsibility):
- & Serve as the first point of contact for TOMIA employees seeking technical assistance over the phone or email.
- & Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- & Determine the best solution based on the issue and details provided by employees.
- & Walk the employee through the problem – solving process.
- & Direct unresolved issues to the next level of support personnel.
- & Provide accurate information on IT products or services.
- & Record events and problems and their resolution in logs.
- & Follow – up and update employee status and information.
- & Pass on any feedback or suggestions by employees to the appropriate internal team.
- & Identify and suggest possible improvements on procedures
- & Desired qualifications :
- & Diploma in Computers/Bsc. – IT/ B.E./B.Tech/MCA.
- & Proven experience as a help desk technician or other customer support role
- & Tech savvy with working knowledge of office automation products, databases and remote control
- & Good understanding of computer systems, mobile devices and other tech products
- & Ability to diagnose and resolve basic technical issues
- & Excellent communication skills
- & Customer – oriented and cool – tempered.
- & Good understanding on Cloud based Applications and Integration with AD is added advantage.
- & Windows 7/10 OS Advanced level (Mandatory).
- & Office 365 applications – Advanced level (Mandatory)
- & Able to work in 24/7 shifts in a fast – changing fast – paced environment
- & Outstanding analytical and problem – solving skills with a high attention to detail and accuracy
- & Strong and effective interpersonal skills, team player.
- & Self – motivated, keen to explore new areas, strive for technical excellence.
- & P ossess excellent written and verbal communication
&Skills/Requirements
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