Roles and Responsibilities
1. Installing and configuring computer network and systems
2. Identifying and solving any problems that arise with computer networks and systems
3. Maintaining existing software and hardware and upgrading any that have become obsolete
4. Monitoring computer networks and systems to identify how performance can be improved.
5. Be a subject matter expert on network and firewall related issues.
6. Researching and integrating new technologies into the network lifecycle
7. Provide technical support within the company across multiple time zones
8. Ensure that new users are provided IT onboarding
9. Hardware/software purchasing
10. Data archiving and backup management
11. Liaison with clients to identify and define project requirements
12. Create or maintain IT infrastructure documentation
13. Afterhours on-call support and maintenance management
14. Special/strategic technical projects as needed
Desired Candidate Profile
Excellent interpersonal, written, and oral communication skills
Ability to troubleshoot and solve problems independently and work well in a team environment
Ability to prioritize work and exhibit initiative to meet deadlines
Experience working in high-stress situations
AWS cloud integration and setting up an environment in AWS is highly desirable
Knowledge in creating and setting up new VMWare is essential
Firewall setup knowledge
Knowledge of LAN and WAN networks
Understanding of system security and SOC1 compliance
A strong understanding of server hardware components is required
Experience in installation, testing, and upgradation in a Linux environment is essential
Experience with database systems MySQL, Oracle is highly desirable
Experience with VMWare, Linux Servers, Windows Servers is highly desirable
Experience with FTP and SFTP is highly desirable
Experience with Linux and Windows scripting is a plus
Experience with basic SQL is a plus
Experience with setting up VPN tunnels, firewalls is a plus
Experience with Apache and Tomcat installations is a plus
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