With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world%26rsquo;s biggest brands%26mdash;and we have fun doing it. Now, we%26rsquo;re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
Inviting applications for the role of Senior Manager – Accounts Receivable
We are looking for someone with deep understanding of entire order to cash process. In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a great teammateResponsibilities

  • Lead the Order-to-Cash Process for a global client, leading a team of around 50 employees. Responsibility spreads across Cash Applications, B2B Collections, Billing and Credit Management related sub-processes.

  • Handle the function%26rsquo;s performance outcome metrics through flawless measurement of accuracy and timeliness metrics. Report-out process matrices, collated from service delivery teams, globally. Take pro-active action to detect dip in process performance and enable quick short-term and long-term solution.

  • Lead Client and Internal partners with utmost care, analyzing volumetric information, with a problem-solving attitude. Relationship management is key to succeed in this role.

  • Handle people issues through pro-active communication with larger teams, and ensure quick action on people related grievances to run surprise free operations.

  • Carry out daily and weekly interactions with client on operational performance, proactively communicate to the customer about process/team status or changes and issues/ risks which may arise in the process or in the team

  • Act as 2nd level of critical issue for client and take necessary action to get the resolution, connect with the customer about status and actions taken.

  • Take full ownership of the process and operations handled, with transparent but flexible mentality to solve problems to the end customer, rather than just solve immediate deliverables.

  • Build awareness within the team on customer priorities to ensure teams are performing with full transparency and agility.

Qualifications we seek in you!
Minimum Qualification

  • B.Com Graduation (MBA %26ndash; Finance preferred)

  • Meaningful experience in Order to Cash

Preferred Qualifications

  • Excellent Knowledge in B2B Collections and Cash Applications

  • Relevant team management experience (min 40 people)

  • Has SAP experience in managing Cash-applications and Collections.

  • Good oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills; proven ability to analyse and problem seek; ability to detail, plan, market, and execute programs.

  • Have previously managed client partners from APAC/China Region.

  • Analytics Certification or full-time MBA degree from top institute

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.


Source link