Key Responsibilities (Key accountabilities of the job)
1. Product knowledge
– Has acquired a solid understanding of the overall functionalities and capabilities in the product domain of Lending.
– Capable of properly validating requirements, reviewing specifications, and participating in the validation of new releases
– Uses solid understanding of market practice, 3rd party products, trouble-shooting, technical architecture and processes to add value by proposing product enhancements and improvements
2. Issue Investigation
– Handles complex cases and involves other parties from the Development Center, when necessary
– Follows Best Practices for case management and takes a systematic and methodical approach to resolving complex solutions
3. Case tracking
– Is capable of working on multiple tasks simultaneously, with regular interaction with the client
– Manages multiple tasks in parallel under pressure and when necessary promptly investigate issues on a remote basis
– Follows up on crisis to ensure the team is able to get client on track.
– Provides regular updates on projects, identifies risks and raises warning when necessary
4. Client interaction
– Engage in discussions with Customer on cases worked on.
– Travels onsite on client missions to drive case resolution and complete issue analysis, when necessary
– Should be willing to work in shifts.
5. Planning and Development
– Uses experience and high-level technical/functional knowledge to coach junior colleagues to solve cases and secure the delivery of the team’s objectives
– Stays up-to-date in his product and technical knowledge via self-study and self-discovery
– Delivers on time and within the estimated timelines and is able to foresee impact of changing priorities
Experience
Strong Technical expertise with functional knowledge
5-7 years of experience
Strong problem solving and analytical skills
Strong Core Java coding skills
Strong in XML
Strong in Writing Database queries
Javascript (Good to have)
Strong Trouble shooting experience using Java code and other tools.
Should be able to analyse complex issues like memory heap garbage collection, CPU statistics, server logs, database logs and heap dumps
Good Knowledge of triaging networks and basic server administration.
Good time management and ability to manage multiple tasks in parallel under pressure
Ability to work independently as well as being a team player
Able to handle pressure when working on-site
Able to provide input on the definition and implementation of projects
Qualifications & certification
Basic degree: Preferably in Engineering / Mathematics / Computer Science/ Finance / Business Administration
Strong knowledge and experience on JAVA, databases.
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The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner.
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