Preferred Qualifications
Oracle CX Consulting is a fast-growing Cloud based consulting team focused on our customer%26rsquo;s rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative %26ldquo;Optimum Shore%26rdquo; approach helps our clients implement, maintain, and integrate their Oracle CX Cloud Applications and Technology environments while reducing overall total cost of ownership. We assemble an optimal team for each client by blending resources from onshore, near shore, and offshore global delivery centers to match the right expertise, to the right solution, for the right cost. To support our rapid growth, we are seeking talented consultants that bring a passion for providing excellent client experience, enabling client success by developing innovative solutions.
As an Oracle CX Senior Cloud Consultant, you will have the opportunity to work within a powerful SaaS application platform that transforms the way many Fortune 1000 companies conduct their business, utilizing some of the cutting edge technologies available. You will work closely with our established Clients to enhance their Oracle CX Cloud applications and deliver solutions that will drive their long-term success.
We are looking for experienced consulting professionals who have an understanding of solutions, business processes, or technology designs within the Oracle CX Field Service Cloud (TOA) applications. Individuals should demonstrate ability to solve problems, take initiatives, and learn new products. Work within consulting teams that build market leading enterprise solutions using best of breed SaaS %26amp; PaaS platforms.
Job Description:
You will be working as a Lead to understand customer goals/requirements, expectations and challenges, analyze situations/data, for configuring or developing business %26amp; technical solutions on the Cloud. You will advise the Project Manager %26amp; other stakeholders from time to time on implementation aspects of the project. As a Lead, you would be responsible for the overall delivery quality on the project by ensuring team%26rsquo;s adherence to standard practices and procedures. Build an understanding of and leverage Oracle methodologies, tools and leading practices.
This is a challenging, exciting role that will test your consulting skills, strategic thinking, leadership skills, technical skills and ability to remain focused and follow-through on plans. You won%26rsquo;t be alone; we will provide the tools, raw data, training, coaching and people resources to help you be successful.
Responsibilities:

  • Provide consistent high quality %26amp; innovative solution leadership on CX Cloud engagements by interacting with customers and other stakeholders to arrive at optimal solutions.

  • Analyze and understand client goals, challenges %26amp; areas of opportunity to align Oracle%26rsquo;s CX Cloud applications for building optimal functional %26amp; technical solutions based on Industry Best Practices.

  • Develop and deliver high quality presentations and demonstrations, present and articulate product features and benefits, and configure and test overall Oracle Cloud solutions that delight the clients

  • Effectively utilize the Oracle CX Field Service Cloud(TOA) platform, Integration and web technologies to deliver world class solutions

  • Collaborate with Sales Teams to support business development efforts in pursuing new opportunities and extensions.

  • Arrive at coherent conclusions by undertaking complex analysis/ application of reason / trace performance implications through complex data/scenarios

  • Prepare documentation detailing delivered solutions, integration %26amp; migration strategies, throughout the engagement

  • Adhere to all Oracle Cloud security policies, standards and procedures in the performance of job responsibilities

  • Mentor junior consultants in delivery of their customizations and ensure the solution approach is in-line with the best practices %26amp; future product road-map

  • Ability to formulate a broader perspective of an issue by recognizing the inter-dependencies and inter-play between elements

  • Promote knowledge by sharing lessons learned, innovations or new skills with team members

Ideal Candidate should have the following qualifications/skills:

  • Bachelor%26rsquo;s degree in Engineering or Computer Science (BCA/MCA/ BSc Comp) or a technical field from a reputed 4-year college/university

  • Overall 8 %26ndash; 11 years of experience relevant to this position with at least 4+ years of consulting experience in the CX Domain

  • Proven experience as a techno-functional lead on at least two large-scale full-life cycle implementations of Oracle CX Field Service Cloud (TOA) Application.

  • Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customizations/integrations on Oracle CX Field Service Cloud Projects

  • Prior hands-on experience in configurations and customizations in the following areas %26ndash; Profiles, Permissions, Business Rules, Routing Plans, Work Schedules, Smart Collaboration, Action Management, Mobility and Manage Displays, Reports, Data migration, Inbound/Outbound messages.

  • Experience developing process flow diagrams, gathering requirements, conducting workshops, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions

  • Experience with web services standards and technology including WSDL, SOAP, REST, XML, XML-Schema, XSL, WS standards/Security etc.

  • Proven ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.

  • Ability to provide good technical and business advice to the customer at all times and act as a customer advocate

In addition, successful Candidates will have the following preferred skills/background:

  • Excellent customer facing %26amp; interpersonal skills with ability to build rapport with all stakeholders. Prior experience of working with US based clients/counterparts

  • Ability to work independently and manage multiple task assignments.

  • Must be comfortable in rapidly changing and sometimes ambiguous work situations. Keen attention to detail and complex problem solving abilities from operational and technical perspective

  • High energy %26amp; drive coupled with strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)

  • Excellent problem solving, critical thinking and analytical skills with the ability to exercise mature judgment

  • A %26ldquo;Go-getter%26rdquo; who focuses on continuous self-improvement and desire to stay abreast of emerging technologies

  • Prior experience of implementing other CRM solutions (Oracle Siebel, Salesforce.com, Microsoft Dynamics, etc.)

  • Skilled in delivering clear outcome-based targets and measures by working with a strong sense of urgency in getting the job done

  • Should be open to travel and working in shifts, as necessary, to support customers across the globe

Detailed Description and Job Requirements
An experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.
Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects.
5-7 years of experience relevant to this position including 2 years consulting experience preferred. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.


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