About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It%27s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We%27re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Key Responsibilities
1. Specific:
Indexing/Accessing %26amp; Processing:
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It%27s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We%27re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Key Responsibilities
1. Specific:
Indexing/Accessing %26amp; Processing:
- Complete Indexing/Accessing/Processing as per the allocation every day
- To Index minimum of 250 invoices (130 for GBS / SCB India) per day – subject to the availability of volume in the queue. Target may increase basis Business requirement
- Review the DA verification and ensure other validation for FCY %26amp; Non-PO invoices in Assessing queue
- To Assess minimum of 180 invoices per day – subject to the availability of volume in the queue
- To Process minimum 150 LCY invoices / 60 FCY invoices per day – subject to the availability of volume in the queue.
- To Check minimum 150 LCY invoices / 60 FCY invoices
- TARGET NUMBERS MAY INCREASE ON ANY GIVEN DAY BASIS BUSINESS REQUIREMENT
- To resolve mailbox queries/phone queries. Telephone queries to be handled with an intension to resolve during the call and email queries within 2 workdays.
- To ensure that rejects are despatched within the assigned time and as per SLA
- Complete processing of daily volumes including Journal Vouchers as assigned within the Team.
- Input Accuracy level to be at 99.5% ( Pass 1 error out of total indexed / processed cannot be more than 0.5% )
- Nil contribution towards Pass 2 error
- Ensure Customer Complaints to be at the bare minimum level.
Paycycle %26amp; Funding:
Paycycle:
- Ensure that the work items are checked properly, maker-checker is documented and the errors are corrected before paycycle run. Match exceptions are handled diligently Complete Paycycle run on each day.
- To ensure that the Vendor Control account %26amp; Online Suspense account is zero on a daily basis %26amp; Exceptions are reported to the Leads as %26amp; when found
- To give the Funding figure by EOD on the day of Paycycle Run after adjusting Cheque cancellation.
- To take daily back up of S2B database %26amp; reports from S2B on a daily basis and share in share-drive
Funding:
- • Ensuring that funding entry is accurately processed on a daily basis and online suspense account is zero on a daily basis.
- Ensure that the funding account reconciliation is done on a daily basis. There should be no un-reconciled items in the funding account.
- To ensure that Cheques that are received for cancellations are with proper approvals and valid reasons. The reasons for cancellations are to be properly analysed.
Cross Border Recharge (CBR Receivable %26amp; Payable):
- Ensure settlement of all CBRs before end of the month.
- Follow up for outstanding CBRs.
- Passing appropriate accounting entries (Payment/Receipt/Accruals).
2. Generic:
- Managing the assigned tasks professionally and efficiently as per the SLA %26amp; DOI
- Conduct periodic tests of key controls in accordance with the operational risk policy framework
- Ensuring compliance of regulations, policies and requirements of the in-Scope Countries
- Contributing to the effectiveness of the team by utilising interpersonal skills to work with members effectively and to communicate across teams in the GFS
- Continually reviewing all assigned processes in order to identify opportunities for quality and process design improvement
- Ensuring total Customer Satisfaction by providing quality service that is error free and timely
- To be Responsive to the needs of the Stakeholders at all times, effective and regular communication to be maintained
- To be an effective backup during the absence of Primary Processor.
- To create effective back-up so that Process can run smoothly in the absence of Primary Processor
- To adhere to the Block leave and general leave plan.
- To complete all the e-Learnings and mandatory Trainings on time
KEY RELATIONSHIPS:
- Country Finance Department in countries as GFS Customers.
KEY MEASURES:
- Seamless service delivery of processes migrated to GFS.
- Meet or exceed the service levels agreed with the customers.
- Effective system of financial and operational controls and quality standards.
- Growth of GFS as per plan agreed with the project team.
- Productivity, process improvements %26amp; initiatives done for the team
- Employee satisfaction survey
- Customer Feedback
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
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