About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
- Complete Indexing/Accessing/Processing as per the allocation every day
- To Assess minimum of 180 invoices per day &ndash subject to the availability of volume in the queue
- To Process minimum 150 LCY invoices / 60 FCY invoices per day &ndash subject to the availability of volume in the queue.
- To Check minimum 150 LCY invoices / 60 FCY invoices
- To resolve mailbox queries/phone queries. Telephone queries to be handled with an intension to resolve during the call and email queries within 2 workdays.
- To ensure that rejects are despatched within the assigned time and as per SLA
- Complete processing of daily volumes including Journal Vouchers as assigned within the Team.
- Input Accuracy level to be at 99.5% ( Pass 1 error out of total indexed / processed cannot be more than 0.5% )
- &ldquoNil&rdquo contribution towards Pass 2 error
Other Responsibilities
- Managing the assigned tasks professionally and efficiently as per the SLA & DOI
- Ensuring total Customer Satisfaction by providing quality service that is error free and timely
- To be Responsive to the needs of the Stake-holders at all times, effective and regular communication to be maintained
Our Ideal Candidate
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
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