Serve as a primary system administrator for the Salesforce.com environment with over 30 users
· Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
· Complete regular internal system audits and prepare for upgrades
· Manage Salesforce.com data feeds and other integrations
· Coordinate the evaluation, scope and completion of new development requests.
· Work with our management team to establish suitable processes to support administrative, development, and change management activities
· Assist in training of new users, and grow the Salesforce.com skill set across the organization
· Effectively act as the liaison between our users, vendors and the application development teams
· Work independently with members of the user community to define and document development requirements.
Desired Skills and Experience:
· Excellent project management skills and a positive attitude
· Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
· Creative and analytical thinker with strong problem-solving skills
· Must demonstrate exceptional verbal and written communication skills
· Must demonstrate the ability to communicate effectively at all levels of the organization
· Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
· Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
· Minimum two years of experience as a Salesforce.com administrator
· Salesforce.com Admin (ADM201 and ADM211) certified
· Sales Cloud, Service Cloud and Developer certifications preferred
· Proven ability to design and implement new processes and facilitate user adoption.
· Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
· Strong understanding of Salesforce.com best practices and functionality
· Strong data management abilities
· A documented history of successfully driving projects to completion
· A demonstrated ability to understand and articulate complex requirements
· Experience with nonprofit processes preferred
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