IDBS is a leading global provider of advanced software for research and development (R&D) organizations to securely capture, manage, share and exploit structured and unstructured data.
We create cloud-based solutions that are designed tomeet the challenges faced by organizations, andtheir scientists, in scientific data management and labinformatics. We enable our customers around the worldto get back to what they do best: science.
Our purpose is to provide the best cloud-based research and development (R&D) technology and solutions to the world’s most forward-thinking companies, helping them solve global challenges.
Role Summary-
Solutions Consultants provide business knowledge and technical support to Account Managers and the commercial organization throughout the sales cycle demonstrating products to customers to show how they will meet their requirements, and discussing the use of IDBS services to obtain maximum business benefit.
In this role, you will develop and maintain relationships with Customer Support associates and Product Managers to ensure that they continue to develop their product and services knowledge based on qualified feedback from customers.
The position is customer facing and requires strong domain knowledge and technical skills, good interpersonal skills and an understanding of business value in order to grasp customer requirements, not only from a technical perspective but also from a business perspective.
Responsibilities:
- Help qualify the customers needs and drive the engagement through to a successful sale.
- Define and articulate clearly the customers journey towards a successful deployment
- Demonstrate ability to develop customer and IDBS partner relationships on a short and long-term basis.
- Assist with the qualification of customer opportunities from a product/solution fit and customer benefit standpoint
- Provide customer feedback to the Product Managers and Marketing on existing products and industry trends.
- Maintain commercial awareness of IDBS customers and competitors.
- Support RFI and RFP process
- Create demo materials using IDBS best practices and adapting to the market and customer expectations in India across our solutions
- Pitch and lead customer workshops for detailed demonstration of our software services and hand hold customers through this journey with support from the global team
Required Competencies –
- Solid understanding of at least one of our target markets (Pharmaceuticals, Biotech/Biologics development, Analytical Sciences)
- Degree level qualification and/or equivalent R&D focused skills in at least one of the target markets
- Excellent presentation and communication skills with an ability to explain complex scenarios in a simple manner
- Communicate with a diverse customer community such as scientists, IT, Department Heads, Senior Management and Business Sponsors
- Demonstrate a keen interest in scientific software
- Experience of using IDBS (or similar) products would be an advantage
- Collate, analyze and interpret complex R&D Data efficiently
- Requires travelling for customer visits and workshops across the region
Desirable Competencies
- Candidate must have worked in R&D Environment of Pharma/Biotech for atleast 4-5 years alternatively, must have spent similar time serving R&D operations from scientific software perspective.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
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