Primary responsibilities include security administration, maintenance, support and configuration of Coupa, the Procure-to-Pay purchasing platform. Including testing to ready the system for annual upgrades and system releases.

Additionally, the candidate will support Supplier Maintenance by aiding in enabling our external suppliers and supporting their use of Coupa. The P2P Analyst will play a critical role in end user support of the Coupa SAAS technology, and supporting our associates and suppliers across the U.S. while managing to our procurement policies.

Shift: 6:30 pm to 3:30 am IST

Sensitive data access: Yes

Education & Qualifications (Required and Preferred):

● Bachelor’s Degree in Accounting

● Minimum of 3-7 years of experience in P2P and 2 years of experience in COUPA Admin

● Basic knowledge of Microsoft Excel

● Knowledge of Randstad operations and systems is an asset

Key Competencies:

● 3-7 years of Procure to Pay (P2P) experience

• 2 plus years of experience with cloud-based purchasing tools (such as Coupa, Ariba)

• 1-2 years supplier maintenance

• 2 years of experience with financial ERP systems (such as SAP, JDE and PeopleSoft)

• Coupa Admin experience of 2-4 years

• Reduction in time to resolve incoming incidents

• Managing volume and reducing backlog

• Experience with supplier maintenance is an added advantage

• Sufficient knowledge of Accounts Payable/P2P processes

• Ability to manage in a fast paced environment

• Detail oriented

• Ability to troubleshoot issues and drive to resolution

• Provide exceptional cross-functional customer service

• Ability to communicate professionally with associates of every level via email and telephone

• Experience with support ticketing tools such as Service Now or Zendesk is a plus would be preferred

Decision Making Authority:

● No decision making authority

Supervisory Responsibility:

X◻No supervisory responsibility

• Provides guidance, leadership, or training to other employees (no direct supervision)

• Directly responsible for supervising non-exempt, clerical, or office administrative personnel

• Directly responsible for supervising exempt, professional, or technical employees

• Directly responsible for supervising supervisory/managerial employees

Organizational Structure:

Job Title this position reports: Supervisor/Team Leader

Working Conditions:

Please describe the following work conditions that are generally required to execute the principal duties of this position

Physical surroundings (e.g. office equipment): Office Environment

Adverse working environment (e.g. specify extent of exposure to noise, extreme temperature, dirt, dangerous machinery or other hazardous conditions requiring safety adherence and/or PPE equipment): NA

Physical Effort: (Specify repetitive lifting, bending, stooping, or other physical effort required): NA

Domestic/International Travel: None

Extensive Hours: 40-45/average


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