Job Summary
The primary function is to provide pre-sales support and draft quotations for internal and external customers and/or the sales organization by acting as a primary point of contact on several channels: telephone, e-mail, web ticket, and chat for EATON Electrical division. The main activities to be covered are related to management of the customers in multiple aspects, providing a complete and professional support for technical inquiries, tendering and quotations follow-up for EATON Electrical portfolio.
Responsible for interfacing with local sales colleagues, area managers, end customers, partners such panel builders, wholesalers and distributors, designers and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales technical support functions. Supporting the local sales functions and external customers in areas such as technical assistance, product or assortment specific questions, technical guidance, warranty, documentation, compliance with standard, comparison with competitors portfolio and product availability.
Job Responsibilities
1. Manage technical inquires such configuration-to order and engineering-to-order solutions including product from EATON Power Distribution divisions (low and medium voltage systems).
2. Draft technical quotes with a suggested net selling price based on electrical diagrams, lists of material, tender documents, technical data, product lists from competitor’s catalogues.
3. Manage cross references and provide technical support in choosing the components among the EATON product portfolio and competitors.
4. Assist internal and external customers with product selection and application assistance via email and phone.
5. Design and calculation and draft of technical solutions and quotations (BidManager, Configurator and other engineering tools).
6. Provide support in testing and development for engineering software’s and tools for design and quotations.
7. Own and drive the technical knowledge and expertise for specific product families and help in knowledge sharing sessions for new joiners and colleagues in the BSC. Qualifications
Qualifications:
Education level required
Electrical Engineering or equivalent Technical Degree.
Proven experience in design of electrical circuits / draft of technical quotations.
Good understanding of low voltage and medium voltage circuit protections devices and related applications. Capability to understand and draft electrical one-line diagrams. Experience with usage of electrical design software (such EPLAN), preferably user experience with SAP and BidManager
Analytical mindset, team working, sense of cooperation and ability to manage prioritization.
Fluent in English and Italian
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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