The Project Coordinator will identify, analyze and document complex business requirements and processes using specific extensive input from industry and/or business unit subject matter experts. Participates in multiple large projects with significant scope and/or division-wide impact. Works independently on difficult assignments that are broad in nature requiring originality and ingenuity with appreciable latitude for unreviewed actions or decisions. Provides comprehensive solutions to complex problems. Extensive contact with internal customers and subject matter experts is required
Essential Duties and Responsibilities:
• Collects and analyzes information; interviews subject matter experts (SMEs), observes operations and uses knowledge of business systems and processes to develop solutions to specific problems.
• Reviews operational procedures and methods; maps current business processes; defines and analyzes business activities; conducts benchmarking activities to identify best practices; and recommends changes for improvement.
• Tracks and collects performance and status information for development of reports and planning processes.
• Defines project scope and objectives through research and data gathering using a demonstrated understanding of operations, systems and industry requirements.
• Prepares project proposals and project plans.
• Develops an understanding of the business case behind all projects, including the motivating factors for all stakeholders.
• Identifies and recommends vendors and assists with all activities to manage and leverage the partnership with the vendor throughout the life cycle of the project.
• Identifies and recommends vendors and assists with all activities to manage and leverage the partnership with the vendor throughout the life cycle of the project.
• Develops and maintains project schedules, prioritizes projects tasks and collaborates with other business units.
• Serves as a functional subject matter expert (SME), provides internal consulting services to assigned functional area(s); coordinates activities with other functional areas and facilitates the implementation of cross-functional business system modules, models and/or enhancements.
• Defines methodologies, procedures and methods to establish and maintain information contained in computer systems.
• Consults with users to identify, analyze, refine and document business requirements.
• May serve as a liaison between client business units and technical business units by analyzing business and user needs; defining requirements; and representing the user in the design, development, validation and implementation of appropriate technology solutions.
• Assists in identifying requirements for each phase of testing and develops test plans and scripts, as required.
• May serve a dual role as the point of contact for both business users and technical staff to discuss and clarify the interpretation of business requirements to technical specifications.
• Partners with technical business units in the research, analysis and resolution of system and process problems.
• Locates, gathers and analyzes information on potential solutions and best practices and evaluates the potential benefits to the organization.
• Assists in planning and implementing change initiatives.
• Prepares and delivers written and oral presentations to project stakeholders.
Skills
0-3 Years Experience – Knowledge of:
• Functional, operational and technical requirements of all systems used by assigned functional area(s).
• Concepts of risk management, issue tracking, change management and requirements gathering.
• Information technology support and technical documentation.
• Principles of banking and finance and securities industry operations.
• Business planning and analysis.
Skill in:
• Clarifying system interface requirements and relationships.
• Creating and interpreting process maps and flowcharts.
• Interpreting client input, clarifying issues and developing solutions.
• Conducting business process and systems, feasibility and cost justification analyses.
• Preparing various reports, summaries, surveys and written recommendations.
• Project planning and reporting and coordinating project activities across organizational lines.
• Preparing and delivering written and oral presentations.
• Operating standard office equipment and using required software applications.
Ability to:
• Facilitate information gathering sessions ensuring that all viewpoints, ideas and problems are included in the project specifications.
• Incorporate needs, wants and goals from different business unit perspectives into project specifications.
• Attend to detail while maintaining a big picture orientation.
• Solve complex problems and model the business and financial impact of proposed scenarios.
• Ensure that all project activities have a focus on quality and conform to identified best practices.
• Perceive information, linkages and trends and acquire and apply knowledge to assignments.
• Resolve complex analytical challenges, independently analyze information; and make recommendations based on analysis
• Read, comprehend and apply technical information.
• Use collaborative skills in using a team approach to accomplishing work.
• Organize and prioritize multiple tasks and meet deadlines.
• Establish and maintain effective working relationships at all levels of the organization, including negotiating resources.
• Incite enthusiasm and influence and motivate individuals and groups without organizational authority.
• Provide a high level of customer service.
• Communicate effectively, both orally and in writing, with all organizational levels.
Education
Bachelor s Degree in the specific business function of assigned functional area or related field and a minimum of one (1) year of experience in defining and documenting business and technical requirements and processes, systems analysis, business process modeling, representing stakeholders on project teams and problem solving with large, complex cross-functional systems and processes.
or
• An equivalent combination of education, training and/or experience.
Licenses/Certifications:
• Certified Associate in Project Management (CAPM) preferred.


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