Program Manager
We are building the next-generation platform for the guest service industry, and are looking for a Program Manager to lead our custom, enterprise level project initiatives.
Key Responsibilities
- Work closely with project sponsors, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
- Manage program and project deliverables for optimal return-on-investment, and coordinate and delegate cross-project initiatives
- Identify key requirements needed from cross-functional teams and external vendors
- Develop and manage project timelines and be accountable for delivering against established business goals/objectives
- Work with our Custom Engineering and Product Management teams to identify risks and opportunities across multiple projects within the department
- Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
Job Requirements
- BSc/BA diploma in management or a relevant field; MSc/MA is a plus
- Experience in leading enterprise-grade technology projects, with exposure to mobile apps and the hospitality industry vertical
- 5+ years in an advanced management role (preference is given to those with program management experience)
- Outstanding working knowledge of change management principles and performance evaluation processes
- Thorough understanding of project/program management techniques and methods
- Excellent knowledge of performance evaluation and change management principles
- Working knowledge of program/project management software (Basecamp, MS Project, etc.) is a strong advantage
- Outstanding leadership and organizational skills
- Excellent communication skills and problem-solving ability
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