DESCRIPTION
Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online What kinds of processes and systems would you build to maximize customer satisfaction Amazon is seeking a Program Manager who is passionate about Operations Efficiency, has strong Bias for Action, and has experience leading multi-organizational Projects.
The Selling Partner Trust, Abuse and Risk (STAR) team designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Not only do we protect all aspects of the Amazon shopping experience, we also deliver services to large and small merchants hosted on the Amazon platform. In addition, we evaluate new business opportunities from across the company to determine how we can minimize the risk associated with new initiatives. We are seeking a Program Manager to drive down variations and implement solutions to improve our global investigation processes.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
To deliver on the reputation of being named the #1 most trusted company for customers, we’re looking for a leader to lead a team that works to identify and mitigate any form of risks, keeping Amazon one step ahead of malicious actors. In this role, you will be:
. Identifying, driving and tracking strategic initiatives that improve the seller experience and will measure the results by monitoring quality and efficiency metrics.
. Conducting data-driven analysis to isolate issues, develop solutions and prioritize opportunities for customer experience improvements.
. Interacting with internal and external stakeholders at multiple levels and dynamically define and deliver solutions to establish standard processes.
. Influences large customer segments, technology decisions, external entity interaction, etc.
. Manages the lifecycle of complex initiatives. Unblocks teams and increases the speed of delivery. Negotiates resources and priorities. Lifecycle extends from idea to design, to justification and approval, to build and launch, to the continued innovation of the product or program, to eventual migration to newer solutions and deprecation of older ones. Complex problems/efforts have visible risks, roadblocks, and constraints (e.g., differing customer behaviors/cultural expectations, data quality issues, business rules, compliance requirements (e.g., financial, legal, regulatory agencies), technology limitations, extensibility asks (e.g., enable clients to customize without direct work from an engineering team), resources (e.g., headcount, budget, etc.).
BASIC QUALIFICATIONS
. 5+ years of experience in program or project management
. Experience defining program requirements and using data and metrics to determine improvements
. 5+ years of experience working cross functionally with tech and non-tech teams
. 5+ years of experience delivering cross functional projects
Must-have experience/criteria for role:
. Proven track record of customer obsession.
. 7+ years of experience managing large cross-functional projects in a consumer, retail or a consulting company.
. Demonstrated ability to conceptualize, manage, and prioritize projects.
. Demonstrated ability to think both strategically and tactically.
. Strong quantitative and qualitative analytical skills, excellent attention to detail and good business judgment
. Ability to prioritize in an ambiguous environment.
. Exceptional interpersonal, communication (spoken and written including experience of reviewing results with senior management and working in a global team setting) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment.
PREFERRED QUALIFICATIONS
. An MBA or Masters in Strategy from a premier institution
. Experience working in risk, fraud or compliance organizations.
. Discretion to handle confidential information.
. Strong enthusiasm to provide superb customer service to the leadership team and other key stakeholders
. Proven ability to bring clarity to ambiguous situation . Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases


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