With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world%26rsquo;s biggest brands%26mdash;and we have fun doing it. Now, we%26rsquo;re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do%26mdash;on a foundation of unyielding integrity.
We are Genpact. Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for
Inviting applications for the role of Process Developer, Accounts Payable
In this role, you will be responsible for Invoice issue resolution and supporting Helpdesk for all STP related queries. You will be the first point of contact for all the requesters, suppliers to resolve their queries on requisition, invoice and payment.
You will be responsible to research and resolve inquiries relating to Procurement Operations, Invoice Processing and Payments.
Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally, take action on feedback providedResponsibilities

  • Validate invoices, resolve exceptions and process them in ERP

  • Resolve invoice mismatch issues %26ndash; coordinate with AP, Business %26amp; Suppliers

  • Supplier follow up and expedite resolution for hold invoices and debit balance

  • Validation/ reconciliation of supplier accounts

  • Supplier coordination for Purchase Order, Invoice and Payment Issue Resolution

  • Make and receive calls from requesters and suppliers and resolve their queries

  • Respond to User and Supplier queries through ticketing tool

  • Coordinate with the Supplier Setup Team for creating a New/Updating an existing Supplier

  • Publish daily productivity /ageing report to Business

  • Update SOPs and exception tracker when needed

Qualifications
Minimum qualifications

  • any bachelors degree

  • great verbal and written communication skills

Preferred qualifications

  • Good in verbal and written communication. Email communication is required.

  • Ability to execute task basic rules. Attention to detail and should have first time right attitude.

  • Good knowledge on MS Office tools and good processing speed %26ndash; mainly excel.

  • Ability to fluently express and explain procurement and AP queries to the end users and suppliers.

  • Global Customer Management skills and experience on any ERP including any ticketing tool will be an added advantage.

  • Experience in SAP/Ariba would be an added advantage.

  • Should be willing to work in night shift.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube


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