MOVIUS
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Currently we have an urgent requirements with our client based in Bangalore
Movius
www.moviuscorp.com
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Job Location • Bangalore, India
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Customer Support Engineer
As a Support Engineer you will be providing support to customers in isolating, diagnosing, reproducing, fixing technical issues and documenting in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills and be someone who embraces challenges.
Responsibilities
* Maintain and document customer interactions in our case tracking tool
* Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
* Be an effective advocate for the customer and deliver an excellent customer experience
* Contribute to the analysis and testing of features as a strong individual contributor.
* Document procedures, processes and identify frequently asked questions
* Regular follow ups with customers with recommendations, updates and action plans.
* Should be good team player and ready to take any task
Required Skills
* Minimum of 3 to 4 years of experience in Technical Support.
* Support experience in a high-tech environment providing remote B2B 24×7 critical support to an international customer base.
* Good written and verbal communication skills.
* Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
* Able to work independently, responding to customer issues and driving them to resolution without supervision
* Logical approach to problem solving.
* Multi platform Operating Systems Knowledge (Windows, Linux , UNIX) would be an added advantage
* Fundamental understanding of product support ( VoIP/SIP Protocols ,SIP call flows).
* Strong experience on Networking and troubleshooting.
* Hands-on experience on Database (MySQL, Postgres), DB query.
* Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
Other skills: –
* Should have an experience in CRM tools: i.e. (ServiceNow, SFDC, Lotus notes)
* Should have worked on troubleshooting tools like wireshark, kazmir and Note++ will be an added advantage.
* Maintain good relationships with teammates and customers with quality interpersonal skills.
Education
* Bachelor’s or master’s Degree in Engineering from a reputed engineering college.
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What does Movius do
Movius (www.moviuscorp.com ) is a successful venture backed start-up, delivering secure and global cloud communications fabric. Movius’s customers include Tier 1 Enterprises (Financial Services, Health Care and others) and the services are sold through Tier 1 telecom carriers around the world.
One of Movius’s patented solution is the MultiLine service which provides multiple phone numbers on one mobile device without needing additional SIM and irrespective of the underlying SIM carrier.
MultiLine allows the end users to have separate phone for business, thus keeping their business calls/messages/contacts separate from their personal phones.
Movius has a lot of features that can be used by the organizations to comply with the local rules like recording the calls and messages and backing them up and much more.
Movius platform supports additional revenue generating services.
Why work for Movius
Movius is creating unique and differentiated products spanning a wide variety of technologies covering cloud, mobility, security, IOT, analytics and enterprise software Some areas include:
* You could work on the technology where you have a US number (or another country number) functional on a mobile device in any other part of the world.
* You could voice enable an IOT device which using Movius cloud Platform. This can be used to place a call – a very useful service in times of emergency for old and young both.
* You could voice enable an IOT device which using Movius cloud Platform. This can be used to place a call – a very useful service in times of emergency for old and young both.
* You could work on integrating WhatsApp and WeChat with Movius MultiLine to allow our end customers to use these apps to talk to their customers and still be recorded per the laws of the land.
* System software architecting and development, Web development, Android and iOS, Cloud and Networking, Firewalls and Security, all of this gets done under one roof and you could be a part of any of these areas.
* If you love challenges, if you love learning new things, if you want to experience a successful, growing start-up, Movius is a place for you.
Movius would offer you the opportunity for growth and making visible and significant impact to its evolution
Links for more insight into our product and company:
* https://www.businesswire.com/news/home/20190320005184/en/Movius-Announces-45M-Series-Financing-Led-JPMorgan
* https://moviuscorp.com/article/multiline-powers-cantor-fitzgerald-irelands-compliance/
* https://moviuscorp.com/article/the-ultimate-hipaa-compliance-cure-for-healthcare-companies-who-use-sms-for-patient-communication/
We need the following details from your end with your updated resume to our e.mail id only.
[HIDDEN TEXT]Total Experience –
Relevant Experience –
Current Salary-
Expected Salary, –
Joining time :
Date of Birth (Mandatory) –
Ready to relocate to Bangalore
Current Company and Location
Best regards,
Jaipal
Intellexe Management Consultants
18 Arunodaya 05th Cross
Girinagar 01st Phase
Bangalore – 560 085. INDIA
Tel No : 080- 26720140
Mobile : 9886549718
e.mail : [HIDDEN TEXT]Website : intellexe.in
Please visit us on Google map link- https://goo.gl/maps/YabHhTcGWsj
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