Job Description :
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
& Philippines
Wells Fargo India and Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo’s business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. Wells Fargo operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about Wells Fargo India and Philippines at our International Careers website.
Department Overview
Commercial Banking serves diverse market and customer segments, including middle market, large corporates, financial institutions and municipal, state and local governments. This includes both relationship as well as product responsibilities in serving businesses with annual sales generally in excess of $5 million. Corporate & Investment Bank focuses on supporting the capital markets, banking, and investment needs of corporate, government, and institutional clients
About the Role
This process is responsible for investigation of payment inquiries from Global clients (internal/external) that arise due to incorrect SWIFT/Telex/ FED payment instructions and/or investigation of the validity of the funds being transferred to/from the Correspondent Bank.
It also covers multiple inquiry types such as eg. Unable to Apply, Debit Authorization, Amendment & Cancellation, and Return of funds/payments.
Responsibilities
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
& Philippines
Wells Fargo India and Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo’s business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. Wells Fargo operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about Wells Fargo India and Philippines at our International Careers website.
Department Overview
Commercial Banking serves diverse market and customer segments, including middle market, large corporates, financial institutions and municipal, state and local governments. This includes both relationship as well as product responsibilities in serving businesses with annual sales generally in excess of $5 million. Corporate & Investment Bank focuses on supporting the capital markets, banking, and investment needs of corporate, government, and institutional clients
About the Role
This process is responsible for investigation of payment inquiries from Global clients (internal/external) that arise due to incorrect SWIFT/Telex/ FED payment instructions and/or investigation of the validity of the funds being transferred to/from the Correspondent Bank.
It also covers multiple inquiry types such as eg. Unable to Apply, Debit Authorization, Amendment & Cancellation, and Return of funds/payments.
Responsibilities
- Strictly follow and understand U.S. OFAC Regulations and our internal OFAC Sanction System.
- Supervises day to day operations for an operational unit and/ or staff supporting international businesses, products, and systems.
- Under management guidance, supervises nonexempt staff to ensure effective delivery of services and adherence to all U.S. and foreign regulatory compliance procedures.
- Provides training, performance evaluation and coaching.
- Implements processes to maximize efficiency of operations.
- Manages the daily operation of Correspondent Banking processing team and liaises and develops a strong connection with other Correspondent banking Ops and Representative Offices to provide timely response to local and offshore customers and handles difficult cases.
- Also duties will include: Implementing new Operating/ Control policies, legal and regulatory requirement; Safeguards the Bank free from Operating risks and review the control check-point at each processing workflow;
- Streamlines daily processing workflow, revises and updates the procedure manuals and prepares reports accurately on a timely basis and lead any projects as required.
- Reviews data and reports trends to management.
- The team member will also be responsible for liaising and interacting with international working partners; providing trouble-shooting solutions for internal and external customers on financial products and services; and also may include account maintenance, report generation, training and coaching new joiners and back-up LOB Head of Correspondent Banking Operations.
Market Skills and Certifications
Essential Qualifications
- Overall 11+ years of experience in banking payment operations with 3-4 years of people mgmt experience.
- Bachelor’s degree holder, preferrably business course – banking, accounting & finance
- Experience in banking, payments/settlements, bills, remittance and banking
- Extensive Knowledge on SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage
- Sound risk management mindset and very good understanding of compliance – AML/OFAC
- Fluent in both verbal and written communication skills
- Proven management skills with ability to analyze issues or customer complaints and provide solution in a tactful manner
- Able to work independently and provide support on flexible hours/working days
- Demonstrated leadership and interpersonal skills
- Well organized, proactive, constructive and capable to motivate teamwork
- Transition/Process migration experience in a shared service environment
- Able to perform night shifts
- • Good investigation and problem solving skills
• Sound risk management mindset and good understanding of compliance – AML/OFAC
• Ability to handle high volume and short SLA or turn around time
• Ability to work in changing and fast paced work environment
• Ability to manage and prioritize work to meet deadlines
• Able to work independently and provide support on flexible hours/working days
• Able to perform night shift work and report on public holidays
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
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