Job Description
About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :11
  • Work Experience :2.5-4 years
  • Work location :Hyderabad
  • Must Have Skills :Network Infrastructure
  • Good To Have Skills :Service Assurance
  • Job Requirements :

    • Key Responsibilities : a: Ability to debug Call routing through different carriers and routers b:perform end to end troubleshooting on contact center equipment and issues related to OS, network, Chrome browser and add-ons c: Leverage existing product documentation and self-service repository to answer client queries d: Troubleshoot issues to identify defects and work with clients understand reported problems e: Receive and record technical and/or application support issues and resolve them within defined SLAs

    • Technical Experience : a: Telephone and network operations background, knowledge of Advanced Operating Systems, Hardware and Networking troubleshooting b: Knowledge of Chrome OS as an added advantage c: Advanced knowledge in collecting and analyzing Chrome logs and Network logs d: Proficient in productivity tools like- Docs, Sheets, Slides, dashboards etc e: Should possess knowledge on SQL and Big Query as an added advantage

    • Professional Attributes : a: Flexible to work in 24×7 environment b: Excellent verbal and written communication in English c: Team player who also works well independently d: self-motivated e: Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

    • Educational Qualification : Graduate

    • Additional Information : Excellent judgment skills to be able to properly evaluate situations and provide effective solutions

Qualifications
15 years of full time education


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