Job Description :
MSP Client Partner
Summary
The MSP Alliance Client Partner is an individual contributor with Local/Regional responsibilities as part of the MSP Alliances team and reports directly to the Director, MSP Alliances. The purpose of the role is to build and maintain strong relationships with the MSPs within the high volume accounts DISYS supports to ensure account growth, strong positive year over year performance, positive SLAs and Scorecards, and improving DISYS rankings and coverage within the assigned account(s).
Requirements:
· The MSP Alliance Client Partner will be regionalized personnel with around 4-10 years’ experience in the MSP realm that has worked with high and low volume national and local MSP accounts and have a proven success rate in their prior role both in sales/alliances and in delivery coordination. MSP Experience can include any of the top MSPs – TAPFIN, ProUnlimited, GRI, Pontoon, Allegis, Agile1, Randstad, Kelly, Bartech, ZeroChaos, and others.
· Possesses strong relationship building skills.
· Self-starter who works well independently as well as in a collaborative environment.
· Possesses strong analytical, critical thinking, and problem solving skills.
· Demonstrated success in achieving sales goals and growth.
· Ability to effectively implement sales strategies to gain new relationships and maintain and grow existing relationships to achieve accounts growth targets.
· Demonstrates drive and leadership and respect to both internal support teams (recruiting, onboarding, account management, etc.) and external clients (MSP, hiring managers, consultants).
· Responsible for account learning and knowledge transfer thru the routines with our client success profile and recruiting teams.
· Work with recruiting team leads to move opportunities thru the job process
· Ability to effectively communicate with DISYS Executive Leadership and within client environment.
· Possesses excellent presentation (in person and over the phone/web-ex), communication (written and verbal), and negotiation/influencing skills.
· Ability to travel, as necessary, typically 25%
· Bachelor’s degree in Business or Marketing or Communications or Sales curriculum preferred.
Specific Duties/Responsibilities:
· Must maintain a minimum 5% Fill ratio for the accounts that are being supported.
· Must show accounts growth year over year
· If Supplier Scorecards are done for the dedicated accounts, need to maintain A or B scorecard results.
· The Client Partner will have a mixed responsibility of doing
- Sales and Account Alliance with the focus on working with the MSP (about 50%), pushing resumes to the MSP and hiring managers and influencing them to interview and to hire, VMS coordination, coordinating interviews and onboarding hires, and maintaining relationships with consultants, and
- Working with a dedicated Recruitment Team based in Noida or Chennai or Hyderabad, India (about 50%) providing guidance, reviewing submitted candidates, establishing priorities, and helping to maintain an updated requirements data sheet.
· Responsibilities will include building strong valuable relationships with the MSP account management teams from Director to Program Manager to Program Coordinator, working hand in hand with the DISYS Account Executives, selling and building relationships with managers/Account Team
· Responsible for the client success profiles for each named account and the ongoing account knowledge transfer and education for the recruiting teams.
· Stakeholders (Procurement/Dir/VP/C-level) and coordinating with the Recruiting team for a streamlined process to service the client.
· The Client Partner will also be heavily responsible for maintaining and improving the Account Statuses and Metrics/SLAs/Scorecards to ensure DISYS becomes one of the top suppliers at the client along with steady account growth and minimum 5% fill ratio on all openings.
· This role will have expectations of about 25% travel to personally meet and maintain relationships with the MSP contacts who may sit remotely and other stakeholders and consultants. Possible trips to India 1-2 times a year for 1-2 weeks at a time may also occur.
· Preferred locations are, in order of preference, San Jose, CA or South Bay Area between San Jose and San Francisco.
Other General Duties/Responsibilities
· Responsible for performing follow-up with clients on a regular basis and scheduling regular meetings/conference calls with the clients individually or with DISYS management
· Must maintain regular contact with prospects via email or telephone. Must hold a minimum of 10 phone or in-person meetings with prospects/MSP or follow-ups with existing prospects/hiring managers and referrals on a weekly basis.
· Attend client specific events or calls, conferences, user group events, business expos, job fairs, and seminars as requested by Client, DISYS Management or voluntarily.
· Effectively communicates with and engages internal DISYS teams (ex. Global Services, Delivery/Recruiting, Account Management, Marketing, Proposals, Accounting, Onboarding/HR, etc.) as necessary to collaborate on prospective client needs.
· Research resumes targeting qualified candidates to assume new employment and consultant contract opportunities.
· Electronically tracking and organizing new and existing client information including contact information, meetings, contract changes, concerns, and new consultant requests.
· Organizing interviews between DISYS consultant candidates and clients.
· Provide weekly written status reports to DISYS management and update regularly the DISYS CRM tool and Candidate Tracking System (Bullhorn) or other.
· Maintain and update contact database weekly. Coordinate with Account Executives to provide leads and opportunities.
· Maintain confidentiality of information processed, as appropriate.
· Adhere to company policies and procedures.
· Demonstrate ability to exchange information clearly and concisely and to present ideas, report facts and other information.
· Maintain attendance standards.
· Excellent working knowledge of PC/Word/Excel/Power Point processing and data management.
· Excellent and clear communication and organization skills.
· Exhibits accuracy when working with details.
· Maintain and follow safety/security practices.
· Perform other related duties, as assigned. Related duties as required are duties that may not be specifically listed in the class specification or position description, but that are within the general occupational series and responsibility level typically associated with the employee’s class of work.
DISYS DNA:
Motivation to influence
Competitive spirit and self-motivated
Desire to build a long term career in a fast paced environment.
Perseverance, and grit
Consistently collaborate and respond to colleagues and external sources
Demonstrate accountability for results
Remain neutral and exercise excellent judgment in decision-making, recommendations, time management and approach to work
Follow all DISYS policies and behavior protocols
Exhibit positive behaviors consistent with DISYS core value
MSP Client Partner
Summary
The MSP Alliance Client Partner is an individual contributor with Local/Regional responsibilities as part of the MSP Alliances team and reports directly to the Director, MSP Alliances. The purpose of the role is to build and maintain strong relationships with the MSPs within the high volume accounts DISYS supports to ensure account growth, strong positive year over year performance, positive SLAs and Scorecards, and improving DISYS rankings and coverage within the assigned account(s).
Requirements:
· The MSP Alliance Client Partner will be regionalized personnel with around 4-10 years’ experience in the MSP realm that has worked with high and low volume national and local MSP accounts and have a proven success rate in their prior role both in sales/alliances and in delivery coordination. MSP Experience can include any of the top MSPs – TAPFIN, ProUnlimited, GRI, Pontoon, Allegis, Agile1, Randstad, Kelly, Bartech, ZeroChaos, and others.
· Possesses strong relationship building skills.
· Self-starter who works well independently as well as in a collaborative environment.
· Possesses strong analytical, critical thinking, and problem solving skills.
· Demonstrated success in achieving sales goals and growth.
· Ability to effectively implement sales strategies to gain new relationships and maintain and grow existing relationships to achieve accounts growth targets.
· Demonstrates drive and leadership and respect to both internal support teams (recruiting, onboarding, account management, etc.) and external clients (MSP, hiring managers, consultants).
· Responsible for account learning and knowledge transfer thru the routines with our client success profile and recruiting teams.
· Work with recruiting team leads to move opportunities thru the job process
· Ability to effectively communicate with DISYS Executive Leadership and within client environment.
· Possesses excellent presentation (in person and over the phone/web-ex), communication (written and verbal), and negotiation/influencing skills.
· Ability to travel, as necessary, typically 25%
· Bachelor’s degree in Business or Marketing or Communications or Sales curriculum preferred.
Specific Duties/Responsibilities:
· Must maintain a minimum 5% Fill ratio for the accounts that are being supported.
· Must show accounts growth year over year
· If Supplier Scorecards are done for the dedicated accounts, need to maintain A or B scorecard results.
· The Client Partner will have a mixed responsibility of doing
- Sales and Account Alliance with the focus on working with the MSP (about 50%), pushing resumes to the MSP and hiring managers and influencing them to interview and to hire, VMS coordination, coordinating interviews and onboarding hires, and maintaining relationships with consultants, and
- Working with a dedicated Recruitment Team based in Noida or Chennai or Hyderabad, India (about 50%) providing guidance, reviewing submitted candidates, establishing priorities, and helping to maintain an updated requirements data sheet.
· Responsibilities will include building strong valuable relationships with the MSP account management teams from Director to Program Manager to Program Coordinator, working hand in hand with the DISYS Account Executives, selling and building relationships with managers/Account Team
· Responsible for the client success profiles for each named account and the ongoing account knowledge transfer and education for the recruiting teams.
· Stakeholders (Procurement/Dir/VP/C-level) and coordinating with the Recruiting team for a streamlined process to service the client.
· The Client Partner will also be heavily responsible for maintaining and improving the Account Statuses and Metrics/SLAs/Scorecards to ensure DISYS becomes one of the top suppliers at the client along with steady account growth and minimum 5% fill ratio on all openings.
· This role will have expectations of about 25% travel to personally meet and maintain relationships with the MSP contacts who may sit remotely and other stakeholders and consultants. Possible trips to India 1-2 times a year for 1-2 weeks at a time may also occur.
· Preferred locations are, in order of preference, San Jose, CA or South Bay Area between San Jose and San Francisco.
Other General Duties/Responsibilities
· Responsible for performing follow-up with clients on a regular basis and scheduling regular meetings/conference calls with the clients individually or with DISYS management
· Must maintain regular contact with prospects via email or telephone. Must hold a minimum of 10 phone or in-person meetings with prospects/MSP or follow-ups with existing prospects/hiring managers and referrals on a weekly basis.
· Attend client specific events or calls, conferences, user group events, business expos, job fairs, and seminars as requested by Client, DISYS Management or voluntarily.
· Effectively communicates with and engages internal DISYS teams (ex. Global Services, Delivery/Recruiting, Account Management, Marketing, Proposals, Accounting, Onboarding/HR, etc.) as necessary to collaborate on prospective client needs.
· Research resumes targeting qualified candidates to assume new employment and consultant contract opportunities.
· Electronically tracking and organizing new and existing client information including contact information, meetings, contract changes, concerns, and new consultant requests.
· Organizing interviews between DISYS consultant candidates and clients.
· Provide weekly written status reports to DISYS management and update regularly the DISYS CRM tool and Candidate Tracking System (Bullhorn) or other.
· Maintain and update contact database weekly. Coordinate with Account Executives to provide leads and opportunities.
· Maintain confidentiality of information processed, as appropriate.
· Adhere to company policies and procedures.
· Demonstrate ability to exchange information clearly and concisely and to present ideas, report facts and other information.
· Maintain attendance standards.
· Excellent working knowledge of PC/Word/Excel/Power Point processing and data management.
· Excellent and clear communication and organization skills.
· Exhibits accuracy when working with details.
· Maintain and follow safety/security practices.
· Perform other related duties, as assigned. Related duties as required are duties that may not be specifically listed in the class specification or position description, but that are within the general occupational series and responsibility level typically associated with the employee’s class of work.
DISYS DNA:
Motivation to influence
Competitive spirit and self-motivated
Desire to build a long term career in a fast paced environment.
Perseverance, and grit
Consistently collaborate and respond to colleagues and external sources
Demonstrate accountability for results
Remain neutral and exercise excellent judgment in decision-making, recommendations, time management and approach to work
Follow all DISYS policies and behavior protocols
Exhibit positive behaviors consistent with DISYS core value
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