Daily/Weekly/Monthly calling and conversion reports to be maintained and visibility to be shared with the Team leader and the agents
- Generate and distribute management reports in an accurate and timely manner.
- Provide strong reporting and analytical information support to management team.
- Monitoring, reporting and enhancing service level performance.
- Continuously look for opportunities to improve existing metrics for improving the service levels to meet company objectives.
Mandatory Skills
Candidate Having Excel functions experience in call center operations will be preferable.
Others with good advance excel knowledge can also apply.
The candidate should have a Laptop / Desktop. Broadband connection.
He or she should be comfortable with WFH setup.
Training also will be given. many seat available.
whatsapp resume on: 73026-69205
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